SATO GT412 Instruction Manual

Browse online or download Instruction Manual for Print & Scan SATO GT412. SATO GT412 Instruction manual User Manual

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  • TROUBLESHOOTING
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Summary of Contents

Page 2 - Safety precautions

Head close leverLabel guide handleHead open leverFanfold coverLabel guideMaintenance screwStopper screwLabel guide handleLabel damper Paper sensorLabe

Page 3

Vertical 1 to 12 times, horizontal 1 to 12 times (characters)1 to 12 L (barcodes)BarcodeMagnificationUPC-A/E, EAN8/13, JAN8/13NW-7INTERLEAVED 2 of 5 (

Page 4

About follow-through serviceSato provides maintenance service operation so that our customers can use Sato’s system equipment they purchase, with peac

Page 5 - ▲Power supply

Maintenance serviceWe provide a “maintenance contract service” after the warranty period expires, so that the customers can use our products, with pea

Page 6 - Unpacking the printer

Screwdriver for adjusting the volume▲Operation panelIcons, operation messages, and error messages are displayed.LEDThe status of the printer is shown.

Page 7 - Included Accessories

Feeding directionFeeding directionFeeding directionFeeding directionFront sideBack sideFront sideBack side3 mm 1.5 mmFront sideBack sideFolding perfor

Page 8 - Names of various parts

Setting roll paper123Lift up the main cover.As you pull down the roll guide lever, move the roll guide to the edge, and tilt it.Set the paper to the r

Page 9

45Loosen the label guide knob and set it forward. Pull up the label damper.Pass the paper under the label guide and paper sensor. When the knob of the

Page 10

678Loosen the label guide knob, and adjust the slide guide so that it lightly touches the edge of the paper, and fasten the label guide knob tightly.T

Page 11 - ▲Operation panel

Basically, this printer is adjusted so that quality printing is obtained with no adjustment, but depending on the width of the paper to use, there may

Page 12 - Setting the paper

4Align the stack of fanfold paper to the factory-imprinted line that is visible when the back cover is laid down flat.Setting fanfold paper2Remove the

Page 13 - Setting roll paper

675Pass the paper from behind to the roll paper feeder. Adjust the roll guide so that it slightly touches the side of the paper and that the paper wil

Page 14 - Pull up the label damper

9810Loosen the label guide knob, and adjust the slide guide so that it lightly touches the edge of the paper, and fasten the label guide knob tightly.

Page 15 - Printer head Head close

Safety precautionsThis chapter describes safety measures in using the printer.Please read carefully before using the printer.▲About the pictogramsThis

Page 16 - Head pressure knob

Close the main cover.Do as described in Step 8 of “Setting roll paper.”11When closing the main cover, be careful not to have your fingers caught.1Lift

Page 17 - Setting fanfold paper

456Set the stack of fanfold paper straight to the fanfold loading slot.Loosen the label guide knob and set it forward. Pull up the label damper.Pass t

Page 18

78Pass the paper under the label guide and paper sensor. Pull the label damper knob, and the label damper will return to its original position.Loosen

Page 19 - Printer head

1Lift up the main cover. Do as described in Step 1 of “Setting roll paper.”2Lower the head open lever (purple / CLOSE ). The printer head will open

Page 20

4Check that the knob of the ribbon winding unit is pushed to the back.Set the paper.Do as described in 3 to 6 of “Setting roll paper.”65Pass the carbo

Page 21

Pull the knob of the ribbon winding unit forward, hold the wound carbon ribbon, and pull it out.For each carbon ribbon used, ensure that the wound car

Page 22

1Lift up the main cover. Do as described in Step 1 of “Setting roll paper.”2Lower the head open lever (purple / CLOSE ). The printer head will open

Page 23 - Setting carbon ribbon

5Pass the carbon ribbon from the ribbon feeder under the printer head to the ribbon winding unit. Affix the carbon ribbon to the ribbon core with tape

Page 24

Adjusting paper sensor1Open the main cover. Do as described in 1 of “Setting roll paper.”Slide the sensor unit and adjust the position of the paper se

Page 25 - Carbon ribbon

Setting up optional accessoriesSet the paper.Do as described in Steps 2 to 6 of “Setting roll paper.”21Lift up the main cover.Cutter type (factory opt

Page 26 - Ribbon core

Warning• Be sure to connect the ground cable to the ground of the printer. If the ground cable is not connected, the printer may cause electric shocks

Page 27

Close the upper blade of the cutter, and lock the lock lever.5Close the main cover.Do as described in Step 8 of “Setting roll paper.”6Adjusting cuttin

Page 28 - Adjusting paper sensor

123−456 123−456 Replacing the cutterAs the cutter is used, the sharpness will be lost and the cutting surface will be fluffy.When it becomes like thi

Page 29 - Cutter type (factory option)

Replacing the cutterAfter the cutter has been in use for some time, it will lose its sharpness and the cutting surface will be blunted.When this happe

Page 30 - Adjusting cutting position

Easy peel type (factory option)14Lift up the main cover.Set the paper.Do as described in Steps 3 to 6 of “Setting roll paper.”5Peel out an 8 cm length

Page 31 - Replacing the cutter

8Close the printer head.Do as described in Step 7 of “Setting roll paper.Pull the peel open/close lever, and gently close the peel unit.76As shown bel

Page 32

Peel type (factory option)▲Setting the paper13Lift up the main cover and side cover.Set the paper.Do as described in Steps 2 to 6 of “Setting roll pap

Page 33 - Main cover

After pulling out the mounting, wind it to the winding core, and pass the clip through the slit of the winding core, catching the mounting between the

Page 34 - Peel open/close lever

Close the main cover.Do as described in Step 8 of “Setting roll paper.”9Push and lower the peel unit.8Close the printer head.Do as described in Step 7

Page 35 - Peel type (factory option)

As for the label stop position in peeling, the position leaving the label 2 to 3 mm on the mounting will be the regular stop position. If the label st

Page 36

Label internal winding type (factory option)▲Setting paperSet the paper.Do as described in Steps 2 to 6 of “Setting roll paper.”3Pull out a 35 cm leng

Page 37 - ▲How to remove the mounting

CautionCaution• Do not operate the power switch or handle the power cable with a wet hand. Operating or handling with a wet hand may cause electric sh

Page 38

Set the winding direction by loosening the screw for switching the winding direction using a screwdriver.Set it to direction 2 if the winding direct

Page 39 - Guide cover

Unlatch the printer head.Do as described in Step 7 of “Setting roll paper.”7Close the side cover. Close the main cover.8Pull the clip forward, and rem

Page 40 - Slit of winding core

3Push open the slide lever (purple) outward.The printer head will be released.4Pull the printer head forward, and disconnect the connector at two plac

Page 41 - Side cover

5Attach the connector to a new printer head, replacing the old one.▲When replacing the printer head, always contact your local service center.Checking

Page 42 - Replacing printer head

Turning on the powerThe setting procedure of the power cable and interface cable will be described.Setting the power supply and interface cableAfter i

Page 43 - New printer head

Turning on the powerTurn on the power with the switch on the front side of the main body. Press the side with “|”.When the power is turned on, the POW

Page 44 - Turning on the power

Turning off the powerAfter checking that the printer operates normally, turn off the power.Do not suddenly turn it off. Check the following points to

Page 45 - Troubleshooting

Operating the printerIn operation of the printer, understand and learn how to operate this printer.Before operatingBefore starting to use this printer

Page 46 - Turning off the power

▲Normal modeUp to five icons showing the status of the printer are displayed.The icons are not displayed in Printer setting mode.Up to two lines of va

Page 47 - Operating the printer

〈List of icons〉 【Mode display】 【Mode selection screen】 【Error-related】 No.IconDescriptionDisplayed when the printer is online.Displayed when the print

Page 48 - QTY:000000

Notes on installation and handlingWhen installing and handling the printer, note the following points.▲Installation TipsPlace the printer in a level p

Page 49 - 【Error-related】

By pressing the / buttons in “Normal Mode” or “SBI Mode,” display screen contrast can be adjusted.▲Adjust the display screen contrast• Displ

Page 50 - 【Warning-related】

When the printer is online, the following operation is available.Online statusThe printer is in normal status and printing is available.The display re

Page 51 - Detailed Operation

To be described in “Troubleshooting” → page 65When printing data are cleared, the display looks like this.After being displayed for about three second

Page 52

The display will look like this.▲Calling User Mode setting screenLINEENTERIn User Mode setting operation, the following operations are available to se

Page 53 - User Mode setting operation

CautionENTER1 Volume set value displayThe adjustment set value for the volume of the built-in buzzer in the operation panel cover is displayed.Check i

Page 54

The print density (darkness) can be set in five levels.Check if the “Print density setting” screen is shown as the following on the display.3 Print de

Page 55 -        

Caution●Note that the “Print position correction” screen is different depending on the head density. ●GT408: V ± 000 to 1424 dots, H ± 000 to 832 dots

Page 56 - Print position correction

Assume the printing will be performed as shown in the figure on the right, with the base point away from the print reference point by vertically

Page 57 - 【Let’s set】

The JIS Kanji code to handle can be set to either JIS code or Shift JIS code.Check that the “JIS Kanji code changeover setting” screen is shown as the

Page 58 - Zero slash changeover setting

The printer settings in the User Mode setting operations are now complete.Press either the or key to exit the

Page 59 - Proportional pitch setting

Accessory boxPrinterCushionBoxUnpacking the printerThis section describes the contents of the product.First, unpack the printer and check the contents

Page 60 - When YES is selected】

When you press the button, the display will look like the following.Each time you press the button, the content of the dis

Page 61 - Status return port setting

The port to receive printing data will be set.3 Data input port setting●Move the cursor with the / buttons, and determine with the

Page 62

●Move the cursor with the / buttons, and determine with the button. ●If , formatting will start, and the display will

Page 63 - Start program setting

The screen showing the SEMBL mode status.The number in the lower row indicates the number of remaining labels to be processed.When you press the

Page 64 -          

Advanced mode operationThe print density range will be set. The initial items “A to F” show the corresponding print density range setting only.Basical

Page 65 - Operation mode setting screen

    The setting screen of the print mode.6 Print mode setting screenBackfeed operation will be set.4 Backfeed operation setting screenActivates or dea

Page 66 - Head check setting screen

PITCH SENSORENABLE DISABLEEnable/disable of the paper sensor will be changed over.7 Paper sensor setting screenHEAD CHECKNORMAL BARCODEHEAD CHECKENABL

Page 67 - About head check function

Enable/disable of the external signal input/output will be set.11 External signal output enable/disable setting●Move the cursor with the / but

Page 68 - Initial feed setting screen

EXTERNAL REPRINTENABLE  DISABLEThe Reprint function with the external signal 7-pin will be set.13 External signal output setting (Reprint)●Move the cu

Page 69 - Protocol code setting screen

The screen to set the online feed.After errors are restored, or the power is turned on, or when it is transferred to the online status, the paper will

Page 70

Global warranty documentsCleaning setInstruction manuala (this booklet) and setup guideHead cleaning sheet(wrapping sheet)Maintenance guide andList of

Page 71 - Test print size selection①

HEX dump mode operationThe screen to select dump data.The data to dump print will be selected.1 Dump data selection screen●Move the cursor with the

Page 72 - Test print size selection②

Test print mode operationThe test print pattern will be selected.1 Test print item selection●Move the cursor with the / buttons, and determine

Page 73 - Caution!

Test print will be started.4 Test print●Press the button, and issuance of test print will start.●When you press the button

Page 74

【When PRINTER SETTING is selected.】 The initial value is the set value initially stored in the printer.When you perform this initial value setting, th

Page 75 - Continuous print and tear off

Shown when initialization of the printer setting/protocol code is completed.Turn off the printer in order to exit the default setting mode.The respect

Page 76 - No. Function Description

Paper feed directionSimplified cutter Printer head Paper sensorPaper feed directionSimplified cutter Printer head Paper sensor1 21 21 21 21 21 21 21 2

Page 77

○Interface card settings (RS-232C)There are DIP switches, which determine communication conditions, on the serial interface card (optional).In order t

Page 78 - Display transfer diagram

There are DIP switches, on the LAN interface card (optional), for initializing LAN configuration information, printing LAN configuration information,

Page 79 - Cartridge mode

Display transfer diagramNormal modeNormal modePOWER ONList of LCD modesSEMBL modeTest print modeDownload modeUser modeDirection keyLINEENTERENTERENTER

Page 80 - Advanced mode

User modeENTERENTERENTERENTERENTERENTERENTERENTERENTER“YES”+ENTER“NO”+ENTER“NO”+ENTERENTERENTER“YES”+ENTERFormatting completeCartridge mode     : : 

Page 81 - Test print mode

Names of various parts▲Printer main bodyOperation panel There are a display to show messages, two buttons for operation, and five LEDs showing the con

Page 82 - Default setting mode

LINERLESSAdvanced modeENTER ENTER ENTER ENTER ENTER ENTER ENTER ENTER ENTER ENTER ENTER ENTER (Peel/Tear off) ENTER (Other than Peel/Tear off)“YES”+ E

Page 83

FONTFACTORYMEMORYFONTHEX dump modeENTER “RECEIVE DATA”+ENTERLINE ENTER +ENTER FEED+POWER +ENTER “MEMORY” “FONT” “CONFIGURATION” “BARCODE” “HEAD CHECK

Page 84

CANCEL+ENTER“PRINTER SETTING”+ENTER “ALT PROTOCOL”+ENTER“YES”+ ENTER“YES”+ ENTERPOWER OFFDEFAULT MODEPRINTER SETTINGALT. PROTOCOLPOWER ONDownload mode

Page 85

TroubleshootingWhen an error message appears on the display, the printer is in the error condition. What you should do at a time like this will be des

Page 86

Error No.LCD screen DescriptionWhat the LCD screen shows in case of a Paper end.Cause: ①There is no paper.②The paper is not set correctly.Remedy: ①②Se

Page 87

What the LCD screen shows in case of a Cutter error.Cause: ①Paper clogged in the cutter unit.②The cutter blade has not returned to the specified posit

Page 88 -  ○LABEL LED flashes in red

What the LCD screen shows in case of an RFID tag protect error.Cause: ①RFID tag is protected and information couldn't be written.Remedy: ①Write i

Page 89 - ▲Problems that may occur

▲When the STATUS LED flashes○STATUS LED flashes in greenThe STATUS LED may flash or show a warning icon.This is not an error, but indicates the curren

Page 90 - Paper is fed but not printed

▲When the LABEL LED flashesThe LABEL LED may flash or show a warning icon.This is not an error, but indicates the current status of the printer.▲When

Page 91 - Low quality print

▲Problems that may occurThe display remains blank when the power is turned on.If something goes wrong in operating the printer, check the following po

Page 92 - Print position is misaligned

Mini LAN interface card (optional)AC input power terminal (Power supply connector)Insert the power cable to supply power to the printer.Interface card

Page 93 - Memory cartridge

Paper is fed but not printed• Pull out the power cable before cleaning.CautionIs the printer head dirty, or is there any label stuck to the printer he

Page 94

Low quality print• Pull out the power cable before cleaning.CautionAre the paper and carbon ribbon set correctly? Check if the paper and carbon ribbon

Page 95 - Optional add-on peripherals

Print position is misaligned• Pull out the power cable before cleaning.CautionAre the paper and carbon ribbon set correctly? Fix the paper and carbon

Page 96 - Daily Maintenance 

Attaching and removing the memory cartridgePrint data and graphic data can be stored.▲Memory cartridge• If a memory card command is sent without attac

Page 97 - ▲How to clean the printer (2)

How to remove2Tilt the knob of the memory cartridge cover inside and remove the memory cartridge cover.1Open the main cover.Remove the memory cartridg

Page 98 - Basic specifications

This board enables the printer to exchange data with a computer and/or network.*If you have any questions, contact the sales outlet, dealer, or servic

Page 99

Paper sensor▲When to cleanDaily Maintenance This printer prints not only barcodes but other graphics and text. When the printer units are dirty, impor

Page 100

Printer headPlaten roller▲How to clean the printer (2)With the attached cleaning sheet, clean the following parts.   Lift up the main cover and print

Page 101 - About follow-through service

Basic specificationsDimensionsW 271 mm x D 455 mm x H 305 mm x (Standard)Weight14 kg (Standard)Power supplyInput voltage: AC 100 V to 240 V ±10%Power

Page 102 - Spot service

CG Times (alphanumeric and symbol) CG Triumvirate (alphanumeric and symbol)External interfaceInterface board ○Parallel (IEEE1284) ○RS-232C • READY/B

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