SATO E Series Operator's Manual Page 1

PN 9001074 Rev. BCL Series “e”Thermal Transfer PrintersOperator ManualforCL408e, CL412e, CL608e &CL612e

GENERAL PRINTER SPECIFICATIONSPage 1-2 PN 9001074 Rev. B SATO CL Series “e” PrintersSection 1. Printer OverviewSPECIFICATION CL408e CL412e CL608e CL61

INTERNAL FLASH ROM MEMORY EXPANSION ALL MODELSDescriptionA factory installed option allows the internal FLASH ROM to be expanded from 2MBto 6 MB by ad

CALENDARALL MODELSThe Calendar Option allows the date and time to be maintained in the local printerrather than using the system clock. It consists of

This page left intentionally blank.Page A-10 PN 9001074 Rev. B SATO CL Series “e” PrintersAppendix A: Optional Features

SATO CL Series “e” Printers PN 9001074 Rev. B Page 1-3Section 1. Printer OverviewSPECIFICATION CL408e CL412e CL608e CL612eCONTROLS AND SIGNALSOn-Line

CHARACTER FONTSPage 1-4 PN 9001074 Rev. B SATO CL Series “e” PrintersSection 1. Printer OverviewSPECIFICATION CL408e CL608e CL412e CL612eMATRIX FONTSU

BAR CODESSATO CL Series “e” Printers PN 9001074 Rev. B Page 1-5Section 1. Printer OverviewSPECIFICATION CL408e CL608e CL412e CL612eSYMBOLOGIESBookland

PHYSICALPage 1-6 PN 9001074 Rev. B SATO CL Series “e” PrintersSection 1. Printer OverviewSPECIFICATION CL408e CL412e CL608e CL612eDIMENSIONSWide 10.7

OPTIONAL ACCESSORIESSATO CL Series “e” Printers PN 9001074 Rev. B Page 1-7Section 1. Printer OverviewACCESSORY CL408 CL412 CL608 CL612MEMORY EXPANSION

This page left intentionally blank.Page 1-8 PN 9001074 Rev. B SATO CL Series “e” PrintersSection 1. Printer Overview

SECTION 2.INSTALLATIONINTRODUCTIONThis section is provided to assist you in taking the CL Series Printer from the shippingcontainer to the application

UNPACKING AND PARTS IDENTIFICATIONConsider the following when unpacking the printer:•The box should stay right-side up.•Lift the printer out of the bo

Verify that you have the following materials when unpacking:•Printer•Power Cord•Extra Ribbon CoreSETTING UP THE PRINTERConsider the following when set

Be sure to ask your SATO representatives about our maintenance contracts to ensure peace of mind during your usage of SATO products.For SATO office lo

LOADING LABELS, TAGS AND RIBBON CL608e and CL612eLOADING LABELS OR TAGS1. Open the Side Access Door byswinging it up and to the left. Thehinge system

diagram. Set the AdjustableLabel Guide to keep the labelsagainst the inside of the printer.9. Close the Label Hold-Down bypushing downward on the gree

12. Adjust the Media Knob based on the media you have loaded. For media up to2.3 inches wide, use the “1” position, for media between 2.3 and 4.6 inch

CAUTION: If your labels are less than the full width of the print head, the outsideedge will eventually wear out a small portion of the print head, re

LOADING LABELS, TAGS AND RIBBON CL408e and CL412eLOADING LABELS AND TAGS1. Open the Top Access Door byswinging it up and to the left. Openthe Front Ac

6. If using fanfold labels (or tags) setthem on a flat surface behind theprinter and remove the cover fromthe Feed Slot on the rear panel.Pass the lab

LOADING THE RIBBON1. Open the Top and Front AccessDoors.2. Open the Print Head Assembly byrotating the green the Head Latchcounter clockwise. The prin

CAUTION: If your labels are less than the full width of the print head, the outsideedge will eventually wear out a small portion of the print head, re

minimum of 0.67 in. (17mm) to a maximum of 2.5 in. (64 mm), and the Eye-Markfrom a minimum of 0.25 in. (6mm) to a maximum of 2.1 in. (53mm).OPERATOR P

LABEL: LED, illuminated when label supply is out.RIBBON: LED, illuminated when ribbon motion sensor does notdetect any ribbon motion.ERROR: LED, illum

PREFACECL SERIES “e” PRINTER OPERATOR’S MANUALThe CL Series “e” Printer Operator’s Manual contains basic information about theprinter such as setup, i

OPERATOR PANEL CL408e and CL412eThe CL408e/CL412e Operator Panel consists of one two-color (red and green)LED indicator, two momentary contact switche

STATUS: Two-color (Red, Green) LED that indicates thefollowing status conditions:Green - Illuminated when printer is ready to receivedata. It is turne

REAR PANEL CL608e and CL612ePower On/Off Switch: Turns power On or Off.AC Input: Input 115V 50/60 Hz connector. Use the cableprovided.AC Fuse: Input p

REAR PANEL CL408e and CL412ePower: Switch to turn power On or Off.AC Input: Input 115V 50/60 Hz connector. Use the cableprovided.AC Fuse: Input power

SWITCHES AND SENSORS CL608e and CL612eRibbon End Sensor: This sensor is a motion detector that signals the printerwhen the ribbon supply is turning.He

SWITCHES AND SENSORS CL408e and CL412eRibbon End Sensor: This sensor is a motion detector that signals the printerwhen the ribbon supply is turning.He

This page left intentionally blank.Page 2-20 PN 9001074 Rev. B SATO CL Series “e” PrintersSection 2. Installation

SECTION 3.CONFIGURATIONPRINTER DIP SWITCH CONFIGURATIONDIP Switch PanelsThere are two DIP switches (DSW2 and DSW3) located inside the cover. Theseswit

Stop Bit Selection (DSW1-4). Selects the number of stop bits to end each bytetransmission.Baud Rate Selection (DSW1-5, DSW1-6). Selects the data rate

Head Check Selection (DSW2-3). When selected, the printer will check for headelements that are electrically malfunctioning.Hex Dump Selection (DSW2-4)

APPENDICESAPPENDIX A: Optional FeaturesPage - ii PN 9001074 Rev. B SATO CL “e” Series PrintersPreface

Backfeed Sequence (DSW3-1). Backfeed is used to correctly position the label forapplication and then retract the next label to the proper print positi

External Signal Type Selection (DSW3-6, DSW3-7). Both the polarity andsignal type (level or pulse) of the external print synchronizing signal can be s

DEFAULT SETTINGSSWITCH SELECTIONSAll switches are placed in the Off default position for shipping. This will result in thefollowing operating configur

POTENTIOMETER ADJUSTMENTSPITCHAfter the pitch has been set with the LCD Control Panel, it is sometimes desirable tomake minor adjustments. This can be

3. Press the FEED key to feed out a blank label.4. Adjust the position using the OFFSET potentiometer on the front control paneland feed another label

LCD PANEL PRINTER CONFIGURATIONThe LCD Panel is used by the operator in conjunction with the LINE and FEEDswitches to manually enter printer configura

NORMAL MODEThe printer initially powers on in the ONLINE mode. The user can access the UserSettings using the following procedures.ONLINEQTY:000000The

PITCH OFFSET+00mmThe label Pitch is the distance from the leading edge (theedge that comes out of the printer first) of a label and theleading edge of

CANCEL PRINT JOBYES NOIf the printer has a print job(s) in memory, selecting YES willcause the job(s) to be cleared. The default selection is NO. Besu

PRINT OFFSETV:+000 H:+000Vertical Offset is the distance down from the leading edge (theedge of the label that comes out of the printer first) to the

TABLE OF CONTENTSSECTION 1. PRINTER OVERVIEWIntroduction ...1-1General Printer Specifications ...1-2Charact

CALENDAR00/00/00 00:001. Year - The first display shown will have the two digit yearselection underlined. You can scroll through the dates bypressing

CHARACTER PITCHFIXED PROPThis selection allows you to set the default character pitch toeither fixed character spacing or proportional characterspacin

CARD COPY/FORMATXXXXXXX ERROR5. If an error is encountered in the copy process, one of thefollowing messages will be displayed on the second line:R/W

MEMORY->CARDCOPYALL <XMB> Y/NThis selection allows you to copy the entire contents of theoptional Expanded Memory to the PCMCIA Memory cardin

COPY STARTYES NO2. Press the FEED key to accept the selection. If Yes wasselected the copy process will start. If you select No, thedisplay will retur

GAP [X.XV]INPUT [X.XV]The “e” Series printers determine the location of the leadingedge of the label by measuring the difference between lightlevels w

EYE [X.XV]INPUT [X.XV]EYE - When setting the “eye” threshold, the voltage must bemeasured with nothing but the label under the sensor andthen again wi

REPRINT W/FEEDYES NOThis selection specifies whether or not the printer will print thelast printed label stored in memory when the FEED key ispressed

SERVICE MODEThe Service mode is exited by powering the printer off andthen back on.COUNTER MODEThe Counter Mode is provided to allow the user to acces

TEST PRINT MODECONFIGURATIONThis option allows you to print a test label. It is recommendedthat you print a test label after you have changed any of t

Download User Defined Protocol Codes ...3-24HexDumpMode...3-25SECTION 4. CLEANING AND MAINTENANCEIntroduction ...

CLEAR NON-STANDARD PROTOCOLThe standard protocol codes used by the printer can be modified to accomodate therequirements of different host systems. Ho

HEX DUMP MODEIn addition to the Test Print Labels, the printer can print the contents of the receivebuffer in a hexadecimal format to allow the data s

This page left intentionally blank.Page 3-26 PN 9001074 Rev. B SATO CL Series “e” PrintersSection 3. Configuration

SECTION 4.CLEANING AND MAINTENANCEINTRODUCTIONThis section provides information on user maintenance for the CL Series “e” printers.Because they come i

PrintThe fine adjustment for Print Darkness is the PRINT potentiometer on the operatorpanel. It provides a continuous range of adjustment, allowing yo

7. The head should be cleaned at least every time the ribbon is changed and moreoften in harsh environments.Cleaning the Platen and Rollers1. Turn the

7. There is one metal roller used in guiding the labels through the printer. It shouldbe cleaned of any residue or foreign material.8. Repeat if neces

7. Disconnect the signal and power cables from the print head connectors and setthe Print Head aside.8. Carefully attach the new print head to the con

5. Use the cotton swab to clean any foreign matter from the exposed surface of thesensors.REPLACING THE FUSE CL608e and CL612eSupplies needed: 250V 3A

CLEANING THE PRINT HEAD AND PLATEN CL408e and CL412eSupplies needed: SATO SA070 Cleaning KitCleaning the Print Head1. Turn the printer off andremove t

Bi-Directional Communications ...6-8ENQ/ACK/NAK...6-9Status Response...6-12Accessory (EXT

REPLACING THE PRINT HEAD CL408e and CL412eThe print head on the CL4XXe printers is a user-replaceable item. If it becomesdamaged for any reason, it ca

CLEANING THE SENSORS CL408e and CL412eThere are two sensors that are used to control the positioning of the label. One is atransmissive see-thru senso

This page left intentionally blank.Page 4-10 9001074 Rev. B SATO CL Series “e” PrintersSection 4: Cleaning and Maintenance

SECTION 5.PROGRAMMING REFERENCEInformation on programming the Cle Series printers can be found in the “e” and PROPrinter Programming Reference, PN 900

This page left intentionally blank.SATO CL Series “e” Printers PN 9001074 Rev. B Page 5-2

SECTION 6.INTERFACE SPECIFICATIONSINTRODUCTIONThe CL Series “e” printers utilize a Plug-In Interface Module for maximum printerconfiguration flexibili

WARNING: Never connect or disconnect interface cables (or use a switch box) withpower applied to either the host or the printer. This may cause damage

will go “low” (or an X-Off is sent) indicating the printer can no longer receive data.This condition is called “Buffer Near Full.”will go “low” (or an

Cable IEEE1284 Parallel, 10 ft. (3 m) or lessSignal Level High = +2.4V to +5.0VLow = 0V to -0.4VDATA STREAMS<ESC>A . . Job#1 . . <ESC>Z<

OPTIONAL RS232C SERIAL INTERFACEThe High Speed Serial Interface is a Plug-In Interface Module that can be installed inthe printer by the user.GENERAL

This page left intentionally blank.Page - vi PN 9001044 Rev. B SATO CL “e” Series PrintersPreface

Cable RequirementsREADY/BUSY FLOW CONTROLReady/Busy is the hardware flow control method for the serial interface on the Seprinters. By raising/lowerin

host must be capable of supporting this flow control method for it to functionproperly.X-On/X-Off FLOW CONTROLX-On/X-Off flow control is used whenever

LOCAL AREA NETWORK (LAN) OPTIONAL INTERFACEA Local Area Network (LAN) interface is a Plug-In Interface Module that can beinstalled by the user. It req

(20 hexadecimal) for the ID number, six “zero” characters (30 hexadecimal) in theRemaining Labels bytes and the 16 byte Job Name.Cancel (CAN)If a CAN

Page 6-10 PN 9001074 Rev. B SATO CL Series “e” PrintersSection 6. Interface SpecificationsASCII HEX DEFINITIONOFF-LINE0 30 No Errors1 31 Ribbon Near E

STATUS RESPONSEThe second method of determining printer status is to interrograte the printer withspecific commands. The response from these commands

EXT CONNECTORThe EXT connector on the rear panel of the CL Series “e” printers is intended for usewith the external printer accessories such as label

SATO CL Series “e” Printers PN 9001074 Rev. B Page 6-13Section 6. Interface Specifications0V+5V+5V0V+5V0V20 millisecondsStart of Print Cycle End of Pr

Page 6-14 PN 9001074 Rev. B SATO CL Series “e” PrintersSection 6. Interface SpecificationsERROR SIGNALS+5V0V+5V0V+5V0V0V+5VPrint MotionPrint EndType 1

SECTION 7.TROUBLESHOOTINGThis section has been devised to help you if you are unable to produce output on theCL Series “e” printers. Use this section

SECTION 1.PRINTER OVERVIEWINTRODUCTIONThe SATO CL Series “e” Thermal Transfer Printers are complete, high-performanceon-site labeling systems. All pri

This may mean that the computer doesn’t know the printer is there. Verifythat:a. Both ends of the cable are securely inserted into their respectivecon

carriage returns and line feeds from your data being sent out to theprinter. We want the data stream to be one complete line going to theprinter.USING

ERROR SIGNALSThe LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audioindication of the type of error encountered.LED LCDMESSAGEAU

APPENDIX A.OPTIONAL ACCESSORIESINTRODUCTIONThis section contains instructions for using the following CL Series “e”optionalfeatures:•Label Rewinder•La

To remove the roll from the spindle, first set the power switch to OFF. Remove themetal clamp, then remove the rewound roll of labels.To unwind for us

LABEL DISPENSE OPTION CL608e and CL612eThe CL608e and CL612e Label Dispense Option is an external mechanism thatprovides the ability to print labels i

8. Close the Print Head and place the printer on-line.9. The Label Dispense Option is ready for use.LABEL DISPENSE OPTION CL408e and CL412eThe CL408e

Front Access Door latch until it releases and swing the Backing Idle Rollerout of the way.7. Open the Print Head and feed the backing paper through th

rewound on the spindle. The next label will only print after removing the currentlabel from the label exit path.Note: The label dispenser will functio

PCMCIA MEMORY CARDS ALL MODELSDescriptionThe Memory Card Option provides the connectors and interface board for onePCMCIA memory card slot. The PCMCIA