SATO S8424 Service Manual Page 84
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- Table of contents
- TROUBLESHOOTING
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Unit 5: Troubleshooting
S8400 Series Operator Manual
5-2 PN: 9001160B
ERROR SIGNAL TROUBLESHOOTING
ERROR DISPLAYS
ERROR LED DISPLAY
LCD DISPLAY
DESCRIPTION
01
Machine
Error
POWER:
ONLINE:
LABEL:
RIBBON:
On
Off
Off
Off
1. Ensure all wiring harnesses are properly connected.
2. Replace main circuit board as necessary.
02
Machine
Error
POWER:
ONLINE:
LABEL:
RIBBON:
On
Off
Off
Off
1. Ensure work environment does not exceed specification.
2. Ensure fan filter is not clogged. Replace as necessary.
3. Ensure internal fan is operational. Replace as necessary.
4. Replace main circuit board as necessary.
03
Flash ROM
Error
POWER:
ONLINE:
LABEL:
RIBBON:
On
Off
Off
Off
1. Ensure correct communication protocols.
2. Check cables, cycle printer power and resend.
3. Replace board as necessary.
04
Parity Error
POWER:
ONLINE:
LABEL:
RIBBON:
On
Blink
Off
Off
1. Ensure correct communication parameters.
2. Check cables, cycle printer power and resend.
3. Replace board as necessary.
05
Overrun
Error
POWER:
ONLINE:
LABEL:
RIBBON:
On
Blink
Off
Off
1. Check and correct communication cables and settings.
06
Framing
Error
POWER:
ONLINE:
LABEL:
RIBBON:
On
Blink
Off
Off
1. Ensure host system and interface settings match.
2. Check and correct communication cables.
(null modem serial cable required)
07
Buffer
Overflow
Error
POWER:
ONLINE:
LABEL:
RIBBON:
On
Blink
Off
Off
1. Size of received data exceeds size of receiving buffer.
2. Establish the correct communication protocol.
08
Head Open
Error
POWER:
ONLINE:
LABEL:
RIBBON:
On
Off
Off
Off
1. Properly latch the print head.
2. Replace the head-open switch.
09
Paper End
Error
POWER:
ONLINE:
LABEL:
RIBBON:
On
Off
Off
On
1. Ensure media is properly loaded.
2. Clean sensor transmit/receive surfaces.
3. Ensure correct sensor configuration.
MACHINE ERROR
MACHINE ERROR
TEMPERATURE RISE
FLASHROM ERROR
PARITY ERROR
OVERRUN ERROR
FRAMING ERROR
BUFFER OVER
HEAD OPEN
PAPER END
- S8408/S8412/S8424 1
- PRINTERS 1
- SATO America, Inc 2
- TABLE OF CONTENTS 3
- PRINTER CONFIGURATION 4
- TROUBLESHOOTING 4
- MAINTENANCE 5
- INTRODUCTION 6
- ABOUT THIS MANUAL 7
- GENERAL DESCRIPTION 8
- 1-4 PN: 9001160B 9
- LCD DISPLAY 10
- TECHNICAL DATA 11
- 2-2 PN: 9001160B 12
- 2-3 PN: 9001160B 13
- CHARACTER FONT CAPABILITIES 14
- BAR CODE CAPABILTIES 15
- INSTALLATION 16
- Unit 3: Installation 17
- PRINTER INSTALLATION 18
- 3-4 PN: 9001160B 19
- Figure 3-3, Printer Mounting 19
- MEDIA SELECTION 20
- MEDIA LOADING 20
- RIBBON LOADING 20
- 3-6 PN: 9001160B 21
- 3-7 PN: 9001160B 22
- DISPENSE MODE 23
- CONTINUOUS MODE 23
- Interface Card 24
- Screw x2 24
- INTERFACE SPECIFICATIONS 25
- DIPSWITCH SETTINGS 25
- READY/BUSY INTERFACE SIGNALS 26
- READY/BUSY CABLE REQUIREMENTS 26
- IEEE1284 PARALLEL INTERFACE 27
- UNIVERSAL SERIAL BUS (USB) 28
- 1 To Hos t 32 Fault To Host 28
- 1 From Host 28
- SPECIFICATIONS 29
- SWITCH SETTING 29
- SOFTWARE SPECIFICATIONS 29
- 802.11G WIRELESS 30
- LED INDICATOR STATUS 31
- ALL INTERFACES 32
- RECEIVE BUFFER CONTROL 33
- STATUS5 TIMING CHARTS 33
- NORMAL PROCESS 33
- CANCEL PROCESS 33
- ERROR PROCESS 33
- PRINT PROCESS 34
- COMMAND PROCESS 34
- BCC ERROR PROCESS 34
- EXTERNAL SIGNAL 35
- 25-PIN CONNECTOR ASSIGNMENTS 36
- INPUT SIGNAL WAVE FORM 37
- START PRINTING 37
- REPRINTING 37
- OUTPUT SIGNAL WAVE FORM 38
- BASIC OPERATION 38
- PAPER END 38
- RIBBON END 38
- MACHINE ERROR 38
- 3-24 PN: 9001160B 39
- INTERFACE INSTALLATION 40
- REMOTE OPERATOR PANEL 41
- CONFIGURATION 42
- CONFIGURATION MODES 44
- ADVANCED MODE 45
- PARALLEL INTERFACE MODE 46
- SERIAL INTERFACE MODE 47
- 4-7 PN: 9001160B 48
- 4-8 PN: 9001160B 49
- CENTRONICS INTERFACE MODE 50
- 4-10 PN: 9001160B 51
- SERVICE MODE 52
- FACTORY MODE 53
- WORK SHIFT MODE 54
- HIDDEN MODE 55
- DOWNLOAD MODE 56
- BOOT DOWNLOAD MODE 57
- PRINT CANCEL MODE 58
- DEFAULT SETTINGS MODE 59
- TEST PRINT MODE 60
- HEX DUMP MODE 61
- CF (COMPACT FLASH) CARD MODE 62
- STAND ALONE MODE 63
- MENU DEFINITION TABLES 64
- ADVANCED MODE (TABLE 4-2) 65
- MENU DESCRIPTION 65
- SERVICE MODE (TABLE 4-9) 74
- FACTORY MODE (TABLE 4-10) 77
- WORK SHIFT MODE (TABLE 4-11) 78
- 4-38 PN: 9001160B 79
- 4-39 PN: 9001160B 80
- 4-40 PN: 9001160B 81
- IMAGE SAVE START 82
- YES NO 82
- ERROR SIGNAL TROUBLESHOOTING 84
- 5-3 PN: 9001160B 85
- ERROR LED DISPLAY 85
- DESCRIPTION 85
- 5-4 PN: 9001160B 86
- ERROR ICONS 87
- 5-6 PN: 9001160B 88
- WARNING LED DISPLAY 88
- TROUBLESHOOTING TABLE 89
- NO PRINTED IMAGE 90
- INCORRECT LABEL POSITIONING 90
- SMEARED PRINT IMAGES 90
- INTERFACE TROUBLESHOOTING 91
- LAN ETHERNET INTERFACE 92
- WIRELESS LAN INTERFACE 92
- CENTRONICS INTERFACE 92
- TEST LABEL PRINTING 94
- SAMPLE TEST LABEL 95
- CLEANING PROCEDURES 97
- PRINT HEAD REPLACEMENT 98
- PLATEN ROLLER REPLACEMENT 99
- INTERFACE BOARD REPLACEMENT 100
- FAN FILTER REPLACEMENT 101
- LABEL SENSOR POSITIONING 102
- PRINT HEAD PRESSURE 103
- PRINT HEAD ALIGNMENT 104
- RIBBON GUIDE ALIGNMENT 105
- MEDIA PRESSURE ROLLER BALANCE 106
- Unit 6: Maintenance 107
- S8400 Series Operator Manual 107
- PN: 9001160B 107
- PRINT HEAD BALANCE 108
- GAP SENSOR SENSITIVITY 110
- OPERATIONAL ADJUSTMENTS 111
- APPENDIX 112
- READY/BUSY TIMING CHARTS 113
- X-ON/X-OFF TIMING CHARTS 114
- 7-4 PN: 9001160B 115
- 7-5 PN: 9001160B 116
- Figure 7-4b, Printer Top View 116
- 7-6 PN: 9001160B 117
- 7-7 PN: 9001160B 118
- 7-8 PN: 9001160B 119
- Figure 7-5b, Printer Top View 119
- 7-9 PN: 9001160B 120
- 7-10 PN: 9001160B 121
- 7-11 PN: 9001160B 122
- Figure 7-6b, Printer Top View 122
- 7-12 PN: 9001160B 123
- 7-13 PN: 9001160B 124
- 7-14 PN: 9001160B 125
- Figure 7-7b, Printer Top View 125
- 7-15 PN: 9001160B 126
- 7-16 PN: 9001160B 127
- GLOSSARY 128
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