SATO CL408e/412e Service Manual

PN: 9001159A CL408-412e PRINTERSUPPLEMENTAL OPERATOR MANUAL

Unit 1: IntroductionCL408-412e Supplemental Manual1-5 PN: 9001159AFigure 1-2, Operator PanelFunction KeysLCD DisplaySTATUSFEEDLINEPITCHOFF SETPRINTDS

CL408-412e Supplemental Manual2-1 PN: 9001159ATECHNICAL DATA• Physical Characteristics•Power• Enviromental• Processing• Interface Modules•Print• Sensi

Unit 2: Technical DataCL408-412e Supplemental Manual2-2 PN: 9001159APHYSICAL CHARACTERISTICSWidth 10.67 Inches (271 mm)Height 12.64 Inches (321 mm)De

Unit 2: Technical DataCL408-412e Supplemental Manual2-3 PN: 9001159ASENSINGGap AdjustableReflective Eye-Mark AdjustableRibbon Near End Enable/Disable

Unit 2: Technical DataCL408-412e Supplemental Manual2-4 PN: 9001159ACHARACTER FONT CAPABILITIESMATRIX FONTSXU 5 dots W x 9 dots H (Helvetica)XS 17 do

Unit 2: Technical DataCL408-412e Supplemental Manual2-5 PN: 9001159ABARCODE CAPABILTIESLinear Bar CodesUPC A/EJAN 8/13EAN 8/13Code 39Code 93Code 128I

CL408-412e Supplemental Manual3-1 PN: 9001159AINSTALLATION• Unpacking & Parts Identification• Printer Installation• Operational Mode Selection• In

Unit 3: InstallationCL408-412e Supplemental Manual3-2 PN: 9001159AUNPACKING & PARTS IDENTIFICATIONUnpack the printer as directed in the following

Unit 3: InstallationCL408-412e Supplemental Manual3-3 PN: 9001159APRINTER INSTALLATIONThis chapter provides guidance on how to station, connect, and

Unit 3: InstallationCL408-412e Supplemental Manual3-4 PN: 9001159AMEDIA SELECTIONThe size and type of the labels or tags to be printed should have be

PN: 9001159ASATO America, Inc.10350A Nations Ford RoadCharlotte, NC 28273Main Phone: (704) 644.1650Technical Support Hotline: (704) 644.1660Technical

Unit 3: InstallationCL408-412e Supplemental Manual3-5 PN: 9001159AFigure 3-3b, Fan-fold Media LoadingFigure 3-3c, Ribbon LoadingMEDIAMEDIAMEDIAMEDIAM

Unit 3: InstallationCL408-412e Supplemental Manual3-6 PN: 9001159AOPERATIONAL MODE SELECTIONThere are two modes of printer operation; Dispense and Co

Unit 3: InstallationCL408-412e Supplemental Manual3-7 PN: 9001159AFigure 3-4, Label Reference PositionLABEL PRINT DIRECTIONREFLECTIVE SENSORTRANSMISS

Unit 3: InstallationCL408-412e Supplemental Manual3-8 PN: 9001159AINTERFACE SELECTIONThis unit presents the printer interface types and their specifi

Unit 3: InstallationCL408-412e Supplemental Manual3-9 PN: 9001159ADIPSWITCH SETTINGSSWITCH COMPONENT SETTINGS1 Data BitON 7 BitsOFF 8 Bits2 & 3 P

Unit 3: InstallationCL408-412e Supplemental Manual3-10 PN: 9001159AFigure 3-5, Serial Connector Pin AssignmentsREADY/BUSY CABLE REQUIREMENTSDB9 DB25

Unit 3: InstallationCL408-412e Supplemental Manual3-11 PN: 9001159AIEEE1284 PARALLEL INTERFACEThe parallel interface is a plug-in module that can be

Unit 3: InstallationCL408-412e Supplemental Manual3-12 PN: 9001159AUNIVERSAL SERIAL BUS (USB)The Universal Serial Bus (USB) interface is a Plug-In In

Unit 3: InstallationCL408-412e Supplemental Manual3-13 PN: 9001159ASOFTWARE SPECIFICATIONSCorresponding Protocol TCP/IPNetwork Layer ARP, RARP, IP, I

Unit 3: InstallationCL408-412e Supplemental Manual3-14 PN: 9001159A802.11G WIRELESS The wireless print server provides easy printer interface with 80

CL408-412e Supplemental Manual PN: 9001159ATABLE OF CONTENTSINTRODUCTIONAbout This Manual 1-2General Description 1-3Control Features 1-4TECHNICAL DATA

Unit 3: InstallationCL408-412e Supplemental Manual3-15 PN: 9001159AEXT ACCESSORY PORTThe 14 pin, Centronics type EXT connector provides printer inter

Unit 3: InstallationCL408-412e Supplemental Manual3-16 PN: 9001159AFigure 3-7, Signal DiagramFigure 3-8a, Timing Chart - Standard Operation9To HostWh

Unit 3: InstallationCL408-412e Supplemental Manual3-17 PN: 9001159AFigure 3-8b, Timing Chart - Repeat PrintFigure 3-8c, Timing Chart - Error Signals

Unit 3: InstallationCL408-412e Supplemental Manual3-18 PN: 9001159AALL INTERFACESThis chapter contains information that is applicable to all interfac

Unit 3: InstallationCL408-412e Supplemental Manual3-19 PN: 9001159ARECEIVE BUFFER CONTROLCauses For Receive Buffer Near Full Receive buffer near full

Unit 3: InstallationCL408-412e Supplemental Manual3-20 PN: 9001159AACCESSORIES INSTALLATIONThis chapter covers printer accessory installation procedu

CL408-412e Supplemental Manual4-1 PN: 9001159APRINTERCONFIGURATION• Printer Configuration• Dipswitch Setting• Configuration Modes• Menu Definition Tab

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-2 PN: 9001159APRINTER CONFIGURATIONThis unit provides in-depth instruction on printer co

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-3 PN: 9001159ADIPSWITCH SETTINGSThis chapter identifies the functions of the printer’s i

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-4 PN: 9001159ADSW1 FUNCTION DESCRIPTIONSFUNCTION DESCRIPTIONData Bit Sets the printer to

CL408-412e Supplemental Manual PN: 9001159APRINTER CONFIGURATIONPrinter Configuration 4-2Dipswitch Settings 4-3Configuration Modes 4-6Normal Mode 4-6A

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-5 PN: 9001159ADSW3 DEFAULT SETTINGS3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8OFF OFF OFF OFF OFF OF

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-6 PN: 9001159ACONFIGURATION MODESThis chapter provides an overview of the various config

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-7 PN: 9001159AADVANCED MODEThe Advanced Mode is provided to make basic printer operation

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-8 PN: 9001159AUSER DOWNLOAD MODEAllows the operator to download user specific data from

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-9 PN: 9001159ASERVICE MODEAllows programming of various dimensional settings, sensor thr

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-10 PN: 9001159ACARD MODEThis mode permits the configuration of an optional memory cartri

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-11 PN: 9001159APROTOCOL INITIALIZATION MODEAllows non-standard protocol code to be retur

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-12 PN: 9001159ACOUNTERS MODEThe printer has integrated counters to measure the accumilat

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-13 PN: 9001159ATEST PRINT MODEProvides the specific sequence of events required by the o

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-14 PN: 9001159ABOOT DOWNLOAD MODEThis download mode is used when the Firmware becomes co

CL408-412e Supplemental Manual PN: 9001159AMAINTENANCECleaning Procedures 6-2Replacement Procedures 6-3Print Head 6-3Interface Board 6-5Fuse 6-6Adjust

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-15 PN: 9001159AFLASH MEMORY DOWNLOAD MODEA Flash ROM internally stores/deletes font and

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-16 PN: 9001159ADEFAULT SETTING MODEThe Default Settings Mode allows the operator to retu

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-17 PN: 9001159AHEX DUMP MODEThe contents of the print buffer and the contents received b

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-18 PN: 9001159AMAINTENANCE MODEThe Maintenance Mode permits counter reset of various pri

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-19 PN: 9001159AMENU DEFINITION TABLESNORMAL MODE (TABLE 4-1)MENU DESCRIPTIONDisplays the

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-20 PN: 9001159AThe printer can be set to automatically go into the online mode when powe

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-21 PN: 9001159ASERVICE MODE (TABLE 4-4)MENU DESCRIPTIONIs the first menu screen of the A

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-22 PN: 9001159AAllows the selection of the character set used by the printer. The world’

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-23 PN: 9001159AAllows the copying of SATO fonts from the PCMCIA Memory card to the optio

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-24 PN: 9001159APROTOCOL INITIALIZATION MODE (TABLE 4-6)MENU DESCRIPTIONInitialization is

CL408-412e Supplemental Manual1-1 PN: 9001159AINTRODUCTION• About This Manual• General Description• Control Features

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-25 PN: 9001159AAllows the determination of whether or not to reset the print head counte

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-26 PN: 9001159ASelect the INTERFACE option for a standard download.Is an informational s

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-27 PN: 9001159AHEX DUMP MODE (TABLE 4-12)MENU DESCRIPTIONDisplays to indicate the printe

Unit 4: Printer ConfigurationCL408-412e Supplemental Manual4-28 PN: 9001159AThis screen allows the selection of which of the printer’s internal count

CL408-412e Supplemental Manual5-1 PN: 9001159ATROUBLESHOOTING• Error Signal Troubleshooting• Troubleshooting Table• Interface Troubleshooting• Test Pr

Unit 5: TroubleshootingCL408-412e Supplemental Manual5-2 PN: 9001159AERROR SIGNAL TROUBLESHOOTINGERROR DISPLAYSERROR LEDLCD DISPLAYDESCRIPTION01Machi

Unit 5: TroubleshootingCL408-412e Supplemental Manual5-3 PN: 9001159ATROUBLESHOOTING TABLETROUBLESHOOTING TABLEIMAGE VOIDSDirty print head. Clean pri

Unit 5: TroubleshootingCL408-412e Supplemental Manual5-4 PN: 9001159ANO PRINTED IMAGEPrint head is disconnected. Ensure print head wiring harness is

Unit 5: TroubleshootingCL408-412e Supplemental Manual5-5 PN: 9001159AINTERFACE TROUBLESHOOTINGThis chapter provides a checklist for the various inter

Unit 5: TroubleshootingCL408-412e Supplemental Manual5-6 PN: 9001159ALAN ETHERNET INTERFACECHK TROUBLESHOOTING STEPEnsure the interface has been corr

Unit 1: IntroductionCL408-412e Supplemental Manual1-2 PN: 9001159AABOUT THIS MANUALThis manual is laid out consistent with the product discussed and

Unit 5: TroubleshootingCL408-412e Supplemental Manual5-7 PN: 9001159ATEST PRINT TROUBLESHOOTINGChapter provides instruction on special printing to id

Unit 5: TroubleshootingCL408-412e Supplemental Manual5-8 PN: 9001159ATEST LABEL PRINTINGThe test label is designed to assist in the identification of

Unit 5: TroubleshootingCL408-412e Supplemental Manual5-9 PN: 9001159AFigure 5-3, Sample Test LabelD S W 3D S W 2D S W 1N O N ESAMPLE TEST LABELLabel

CL408-412e Supplemental Manual6-1 PN: 9001159AMAINTENANCE• Cleaning Procedures• Replacement Procedures• Adjustment Procedures

Unit 6: MaintenanceCL408-412e Supplemental Manual6-2 PN: 9001159ACLEANING PROCEDURESCleaning of the printer is a necessary maintenance activity to en

Unit 6: MaintenanceCL408-412e Supplemental Manual6-3 PN: 9001159AREPLACEMENT PROCEDURESThis chapter provides in-depth instruction on all primary comp

Unit 6: MaintenanceCL408-412e Supplemental Manual6-4 PN: 9001159AFigure 6-1b, Print Head Replacement413

Unit 6: MaintenanceCL408-412e Supplemental Manual6-5 PN: 9001159AINTERFACE BOARD REPLACEMENTCircuit boards generally have long lives due to the lack

Unit 6: MaintenanceCL408-412e Supplemental Manual6-6 PN: 9001159AFUSE REPLACEMENTThe fuse is wired to the power receptacle and protects the printer f

Unit 6: MaintenanceCL408-412e Supplemental Manual6-7 PN: 9001159AADJUSTMENT PROCEDURESThis chapter covers all of the printer and printer accessory ad

Unit 1: IntroductionCL408-412e Supplemental Manual1-3 PN: 9001159AGENERAL DESCRIPTIONThe CL4e series printer brings the latest in technology to the w

Unit 6: MaintenanceCL408-412e Supplemental Manual6-8 PN: 9001159APRINT HEAD ALIGNMENTPrint head position has a direct impact on print quality. The pr

Unit 6: MaintenanceCL408-412e Supplemental Manual6-9 PN: 9001159ARIBBON GUIDE ALIGNMENTIf the print ribbon is not spread smoothly over the print head

Unit 6: MaintenanceCL408-412e Supplemental Manual6-10 PN: 9001159ALABEL SENSOR POSITIONINGThe label sensor assembly provides a mounting apparatus for

Unit 6: MaintenanceCL408-412e Supplemental Manual6-11 PN: 9001159ARIBBON SPINDLE TENSIONINGThe printer has two ribbon spindles; one to supply ribbon

Unit 6: MaintenanceCL408-412e Supplemental Manual6-12 PN: 9001159AOPERATIONAL ADJUSTMENTSThese operational adjustments are for fine tuning the printe

Unit 6: MaintenanceCL408-412e Supplemental Manual6-13 PN: 9001159AFigure 6-9, Print Base Reference PositionLABEL PRINT DIRECTIONREFLECTIVE SENSORTRAN

CL408-412e Supplemental Manual7-1 PN: 9001159AAPPENDIX• Print Setup Dimensions• Label Reference Position Diagram• Glossary

Unit 7: AppendixCL408-412e Supplemental Manual7-2 PN: 9001159APRINT SETUP DIMENSIONSFigure 7-1, Print Setup DimensionsPrint HeadTear-OffInvalid Area

Unit 7: AppendixCL408-412e Supplemental Manual7-3 PN: 9001159ALABEL REFERENCE POSITIONFigure 7-2, Label Reference Position DiagramLABEL PRINT DIRECTI

Unit 7: AppendixCL408-412e Supplemental Manual7-4 PN: 9001159AGLOSSARYGLOSSARYAC (Alternating Current) Electrical current that reverses its direction

Unit 1: IntroductionCL408-412e Supplemental Manual1-4 PN: 9001159ACONTROL FEATURESThis chapter identifies the interactive control features of the pri

Unit 7: AppendixCL408-412e Supplemental Manual7-5 PN: 9001159ABytes A collection of 8 bits used in the binary system.CapacityAs it relates to RFID, t

Unit 7: AppendixCL408-412e Supplemental Manual7-6 PN: 9001159ADiodeAllows current to flow in one direction but not the other to protect sensitive ele

Unit 7: AppendixCL408-412e Supplemental Manual7-7 PN: 9001159AFactory ProgrammingRelative to RFID, the programming of information into a tag occurrin

Unit 7: AppendixCL408-412e Supplemental Manual7-8 PN: 9001159AKeyThe button on a panel that may be pressed to send an electrical signal to influence

Unit 7: AppendixCL408-412e Supplemental Manual7-9 PN: 9001159AModulation In RFID, the methods of altering carriers in order to transmit the encoded i

Unit 7: AppendixCL408-412e Supplemental Manual7-10 PN: 9001159APrint HeadThe device on a direct thermal or thermal transfer printer containing the he

Unit 7: AppendixCL408-412e Supplemental Manual7-11 PN: 9001159ARFID TagsA system of finding the position or location of assets. A microchip attached

Unit 7: AppendixCL408-412e Supplemental Manual7-12 PN: 9001159ASimultaneous To take place at the same time.Sleeve A thin hollow material that is inse

Unit 7: AppendixCL408-412e Supplemental Manual7-13 PN: 9001159ATroubleshoot The act of locating the source of a problem or problems.Two-DimensionalTw