SATO GL408e Service Manual Page 134
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Unit 5: Troubleshooting
GL408-412e Operator Manual
5-10 PN: 9001163A
INTERFACE TROUBLESHOOTING
This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface used
and perform each of the troubleshooting tasks until the problem has been isolated.
PARALLEL INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the interface module is correctly installed. Run self-test to verify.
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer
driver, ensure the correct port is selected.
Ensure a IEEE1284 printer cable is being used.
Ensure the host’s peripheral settings are set to ECP for faster throughput. Refer to the computer manufacturer’s
documentation for details.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that
procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or
0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the
start (<ESC>A and the stop (<ESC>Z) commands.
Try another port to isolate the problem.
Replace the main circuit board if determined to be the problem.
RS232 SERIAL INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the correct interface module is correctly installed. Run self-test to verify.
Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.
Ensure the serial cable is not defective.
Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consistent with those being
sent from the host computer.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that
procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or
0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the
start (<ESC>A and the stop (<ESC>Z) commands.
Try another port to isolate the problem.
Replace the main circuit board if determined to be the problem.
UNIVERSAL SERIAL BUS (USB) INTERFACE
If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:
CHK TROUBLESHOOTING STEP
Click on Start, Settings, and then Control Panel.
Click on System within the new window.
Click on the Device Manager tab.
Ensure that the View Device By Type is checked.
Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.
Reboot the PC and the printer.
- GL408/412e 1
- PRINTER 1
- SATO America, Inc 2
- TABLE OF CONTENTS 3
- INTRODUCTION 6
- ABOUT THIS MANUAL 7
- GENERAL DESCRIPTION 8
- CONTROL FEATURES 9
- TECHNICAL DATA 10
- 2-2 PN: 9001163A 11
- REGULATORY 12
- CHARACTER FONT CAPABILITIES 13
- BARCODE CAPABILTIES 14
- INSTALLATION 15
- Accessory Box 16
- Shipping Container 16
- PRINTER INSTALLATION 17
- MEDIA SELECTION 18
- MEDIA & RIBBON LOADING 18
- 3-5 PN: 9001163A 19
- Figure 3-3c, Ribbon Loading 19
- CONTINUOUS MODE 20
- TEAR-OFF MODE 20
- CUTTER MODE 20
- DISPENSE MODE 20
- LINERLESS MODE 20
- LABEL PRINT DIRECTION 21
- INTERFACE SELECTION 22
- READY/BUSY INTERFACE SIGNALS 23
- SIGNAL SIGNAL DEFINITION 23
- READY/BUSY CABLE REQUIREMENTS 23
- IEEE1284 PARALLEL INTERFACE 24
- 1 To Hos t 32 Fault To Host 24
- 1 From Host 24
- UNIVERSAL SERIAL BUS (USB) 25
- 802.11G WIRELESS 26
- WIRELESS LAN SIGNAL STRENGTH 27
- SOFTWARE SPECIFICATIONS 27
- ALL INTERFACES 28
- STATUS5 TIMING CHARTS 29
- NORMAL PROCESS 29
- CANCEL PROCESS 29
- ERROR PROCESS 29
- PRINT PROCESS 30
- COMMAND PROCESS 30
- BCC ERROR PROCESS 30
- EXTERNAL SIGNAL 31
- 25-PIN CONNECTOR ASSIGNMENTS 32
- INPUT SIGNAL WAVE FORM 33
- START PRINTING 33
- REPRINTING 33
- OUTPUT SIGNAL WAVE FORM 34
- BASIC OPERATION 34
- PAPER END 34
- RIBBON END 34
- MACHINE ERROR 34
- 3-21 PN: 9001163A 35
- ACCESSORIES INSTALLATION 36
- CONFIGURATION 37
- PRINTER CONFIGURATION 38
- CONFIGURATION MODES 39
- CONFIGURATION MODE 40
- ADVANCED MODE 41
- 4-6 PN: 9001163A 42
- SERIAL INTERFACE MODE 43
- PARALLEL INTERFACE MODE 44
- CENTRONICS INTERFACE MODE 45
- 4-10 PN: 9001163A 46
- 4-11 PN: 9001163A 47
- 4-12 PN: 9001163A 48
- PGL EMULATION MODE 49
- ZGL EMULATION MODE 50
- DGL EMULATION MODE 51
- TGL EMULATION MODE 52
- IGL EMULATION MODE 53
- DIAGNOSTICS MODE 54
- PRINTER MANAGEMENT MODE 55
- DISPLAY INTENSITY ADJUSTMENT 56
- BUFFER CLEAR 56
- SOFT RESET 57
- KEY LOCK/UNLOCK 57
- USER MODE 58
- USER MODE (TABLE 4-1) 59
- ADVANCED MODE (TABLE 4-3) 65
- Data Protocol 78
- Buffer Size in K 78
- EMULATION 99
- MENU DESCRIPTION 100
- Command* 118
- IGL Setup 118
- Save state* 118
- DIAGNOSTICS 118
- Priority Setting 118
- Error Log Clear 120
- TROUBLESHOOTING 125
- ERROR SIGNAL TROUBLESHOOTING 126
- DISPLAY EXPLANATION SOLUTION 127
- TROUBLESHOOTING TABLE 132
- NO PRINTED IMAGE 133
- INCORRECT LABEL POSITIONING 133
- SMEARED PRINT IMAGES 133
- INTERFACE TROUBLESHOOTING 134
- LAN ETHERNET INTERFACE 135
- 802.11G WIRELESS INTERFACE 135
- CENTRONICS INTERFACE 135
- HEX DUMP 136
- TEST LABEL PRINTING 136
- 5-13 PN: 9001163A 137
- Figure 6-2, Sample Test Label 137
- MAINTENANCE 138
- CLEANING PROCEDURES 139
- PRINT HEAD REPLACEMENT 140
- FUSE REPLACEMENT 141
- Platen Roller Assy 142
- Retaining Bracket 142
- Lower Print Assy 142
- LABEL SENSOR POSITIONING 143
- PRINT HEAD BALANCE ADJUSTMENT 144
- PRINT HEAD PRESSURE 145
- PRINT HEAD ALIGNMENT 146
- RIBBON GUIDE ALIGNMENT 147
- RIBBON ROLLER ALIGNMENT 148
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