SATO GL408e Service Manual Page 136
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- Table of contents
- TROUBLESHOOTING
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Unit 5: Troubleshooting
GL408-412e Operator Manual
5-12 PN: 9001163A
TEST PRINT TROUBLESHOOTING
Chapter provides instruction on special printing to identify and resolve specific print problems.
HEX DUMP
Allows the operator to determine if there were problems in the downloading of data. The contents of the print buffer
can be examined using the Hex Dump Mode. In the left column, each line of data received is numbered. The center
column provides the data in hexadecimal format. And in the right column, same data is provided in the ASC ll
format. Follow the flow chart provided below to perform this activity.
TEST LABEL PRINTING
Allows the operator to identify specific problems regarding mechanical performance and setup. The test label is
designed to assist in the identification of print problems. Follow the flow chart provided below to perform this
activity.
Figure 6-1, Diagnostics Mode
DIAGNOSTICS
Head On Time
XX.X Hours
DIAGNOSTICS
Priority Setting
Printer Tests
Test Count
Software Build
Hex Dump Mode
Print Error Log
Clear Error Log
Flash Installed
DRAM Installed
Ptr On Time
Printer Usage
PrintHead Usage
Head On Time
Reset Head Data
PrintHead Usage
Head Type
Head Voltage
POWER
ONLINE
OFFLINE
LINE
FUNCTION
Priority Setting
Command*
Printer Tests
Checkerboard*
Software Build
XXXXXX VX.XXX
Hex Dump Mode
Disable*
DIAGNOSTICS
FLASH Installed
8 Megabytes
DIAGNOSTICS
DIAGNOSTICS
DRAM Installed
32 Megabytes
DIAGNOSTICS
Printer Usage
XXXXX.X Meters
DIAGNOSTICS
PrinterHead Usage
XXXXX.X Meters
DIAGNOSTICS
Head Type
XXX DPI
DIAGNOSTICS
Head Voltage
XX.XX +/- X.XX volts
ENTER
Test Count
5 Pages*
DIAGNOSTICS
Print Error Log
DIAGNOSTICS
Clear Error Log
Error Log Clear
DIAGNOSTICS
Reset Head Data
Resetting
Head Data
ENTER
Screens
only display if
Admin User is
enabled within the
Advanced
Mode
DIAGNOSTICS
Ptr On Time
XXXXX.X Hours
- GL408/412e 1
- PRINTER 1
- SATO America, Inc 2
- TABLE OF CONTENTS 3
- INTRODUCTION 6
- ABOUT THIS MANUAL 7
- GENERAL DESCRIPTION 8
- CONTROL FEATURES 9
- TECHNICAL DATA 10
- 2-2 PN: 9001163A 11
- REGULATORY 12
- CHARACTER FONT CAPABILITIES 13
- BARCODE CAPABILTIES 14
- INSTALLATION 15
- Accessory Box 16
- Shipping Container 16
- PRINTER INSTALLATION 17
- MEDIA SELECTION 18
- MEDIA & RIBBON LOADING 18
- 3-5 PN: 9001163A 19
- Figure 3-3c, Ribbon Loading 19
- CONTINUOUS MODE 20
- TEAR-OFF MODE 20
- CUTTER MODE 20
- DISPENSE MODE 20
- LINERLESS MODE 20
- LABEL PRINT DIRECTION 21
- INTERFACE SELECTION 22
- READY/BUSY INTERFACE SIGNALS 23
- SIGNAL SIGNAL DEFINITION 23
- READY/BUSY CABLE REQUIREMENTS 23
- IEEE1284 PARALLEL INTERFACE 24
- 1 To Hos t 32 Fault To Host 24
- 1 From Host 24
- UNIVERSAL SERIAL BUS (USB) 25
- 802.11G WIRELESS 26
- WIRELESS LAN SIGNAL STRENGTH 27
- SOFTWARE SPECIFICATIONS 27
- ALL INTERFACES 28
- STATUS5 TIMING CHARTS 29
- NORMAL PROCESS 29
- CANCEL PROCESS 29
- ERROR PROCESS 29
- PRINT PROCESS 30
- COMMAND PROCESS 30
- BCC ERROR PROCESS 30
- EXTERNAL SIGNAL 31
- 25-PIN CONNECTOR ASSIGNMENTS 32
- INPUT SIGNAL WAVE FORM 33
- START PRINTING 33
- REPRINTING 33
- OUTPUT SIGNAL WAVE FORM 34
- BASIC OPERATION 34
- PAPER END 34
- RIBBON END 34
- MACHINE ERROR 34
- 3-21 PN: 9001163A 35
- ACCESSORIES INSTALLATION 36
- CONFIGURATION 37
- PRINTER CONFIGURATION 38
- CONFIGURATION MODES 39
- CONFIGURATION MODE 40
- ADVANCED MODE 41
- 4-6 PN: 9001163A 42
- SERIAL INTERFACE MODE 43
- PARALLEL INTERFACE MODE 44
- CENTRONICS INTERFACE MODE 45
- 4-10 PN: 9001163A 46
- 4-11 PN: 9001163A 47
- 4-12 PN: 9001163A 48
- PGL EMULATION MODE 49
- ZGL EMULATION MODE 50
- DGL EMULATION MODE 51
- TGL EMULATION MODE 52
- IGL EMULATION MODE 53
- DIAGNOSTICS MODE 54
- PRINTER MANAGEMENT MODE 55
- DISPLAY INTENSITY ADJUSTMENT 56
- BUFFER CLEAR 56
- SOFT RESET 57
- KEY LOCK/UNLOCK 57
- USER MODE 58
- USER MODE (TABLE 4-1) 59
- ADVANCED MODE (TABLE 4-3) 65
- Data Protocol 78
- Buffer Size in K 78
- EMULATION 99
- MENU DESCRIPTION 100
- Command* 118
- IGL Setup 118
- Save state* 118
- DIAGNOSTICS 118
- Priority Setting 118
- Error Log Clear 120
- TROUBLESHOOTING 125
- ERROR SIGNAL TROUBLESHOOTING 126
- DISPLAY EXPLANATION SOLUTION 127
- TROUBLESHOOTING TABLE 132
- NO PRINTED IMAGE 133
- INCORRECT LABEL POSITIONING 133
- SMEARED PRINT IMAGES 133
- INTERFACE TROUBLESHOOTING 134
- LAN ETHERNET INTERFACE 135
- 802.11G WIRELESS INTERFACE 135
- CENTRONICS INTERFACE 135
- HEX DUMP 136
- TEST LABEL PRINTING 136
- 5-13 PN: 9001163A 137
- Figure 6-2, Sample Test Label 137
- MAINTENANCE 138
- CLEANING PROCEDURES 139
- PRINT HEAD REPLACEMENT 140
- FUSE REPLACEMENT 141
- Platen Roller Assy 142
- Retaining Bracket 142
- Lower Print Assy 142
- LABEL SENSOR POSITIONING 143
- PRINT HEAD BALANCE ADJUSTMENT 144
- PRINT HEAD PRESSURE 145
- PRINT HEAD ALIGNMENT 146
- RIBBON GUIDE ALIGNMENT 147
- RIBBON ROLLER ALIGNMENT 148
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