SATO M-5900RV Specifications download pdf (Page 48)

48 M5900RV

6. Troubleshooting Operation Manual

6.2 Initial Checklist

If you are unable to produce output on the M-5900RV, check the

following before deciding you are unable to proceed any further.

1. Is the printer powered on and ON-LINE?

2. Is the Print Head and the Label Hold Down in the down and

latched position?

Other areas that may need looking at include:

6.3 Troubleshooting the Centronics (Parallel) Interface

1. Is the IBM parallel printer cable connected securely to your par-

allel port (DB-25S Female) on the PC and to the Centronics con-

nector on the printer?

Warning: Never connect or disconnect interface cables (or

use a switch box) with power applied to either the

printer or the host. This may cause damage to the

interface circuitry and is not covered by warranty.

2. Is there more than one parallel interface port on your PC (LPT1,

LPT2, etc.)? If so, make sure you are sending data out the cor-

rect port.

3. When you send the print job to the printer, and it does not

respond, do you get an error message on your PC that says

“Device Fault” or something similar?

This may mean that the computer doesn’t know the printer is there.

Verify that:

a. Both ends of the cable are securely inserted into their respective

connectors.

b. The printer is ON-LINE.

c. The cable is not defective. There are other things that can cause

this error message on your computer, but at this stage, a defec-

tive cable may be one of the reasons.

4. When you send the print job to the printer and it does not

respond, and there is no error message on the PC:

a. Check your data stream for some of the basics. Is your job

framed as follows?

<ESC>A—DATA---<ESC>Z

1 2 ... 43 44 45 46 47 48 49 50 51 52 53 ... 61 62

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SATO M-5900RV Specifications Page 48