SATO M-5900RV Specifications download pdf (Page 52)

52 M5900RV

6. Troubleshooting Operation Manual

6.6 Print Quality Problems

J The suggested actions may be carried out by the end-user.

@ The suggested actions should only be carried out by experi-

enced service staff. Recall your reseller or service agent.

Symptom Probable Cause Suggested Corrective Action

Image Voids Poor quality labels Use thermal direct compatible

stock

Damaged electronics Replace circuit board @

Damaged Platen Replace Platen @

Light

Images

Poor quality labels Use thermal direct compatible

stock

Low print head energy/dark-

ness

Adjust darkness control

Low print head pressure Use correct head pressure posi-

tion

Foreign material on head

Clean head and platen

Poor head alignment Align Print Head @

Excessive print speed

Reduce print speed setting

Smearing Poor quality labels

Select better suited labels

Foreign material on head/pla-

ten

Clean head and platen

Foreign material on labels

Use high quality label stock

Excessive print head energy

Adjust darkness control

Excessive print speed

Adjust print speed

Excessive head pressure Use correct head pressure posi-

tion

No Label

Movement

Loose/broken platen drive belt Adjust/replace belt @

Incorrect label pitch sensor

selected

Select correct label sensor type

(DSW2-2)

No +24 volt output Replace fuse on main PCB

Test power supply and replace if

required

Loose set screw on platen pul-

ley/stepper motor

Tighten set screws @

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SATO M-5900RV Specifications Page 52

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