SATO CG4 Series Instruction Manual Page 52
- Page / 102
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Section 4: Troubleshooting
Page 4-4 CG4 Series Operator Manual
4.2 TROUBLESHOOTING TABLE
*
1
Ribbon stock conditions are only applicable to CG408TT and CG412TT printers.
TROUBLESHOOTING TABLE
NO POWER
Printer does not turn on. Power connector or AC adapter is not properly connected.
NO LABEL MOVEMENT
Media is not set properly. Set media and media guide correctly
Incorrect label sensor selected. Set the sensor correctly by printer setting tool.
Dirty platen roller. Clean the platen roller.
Damaged platen gear. Replace platen roller and gear.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection. Set the sensor correctly by printer setting tool.
Improper sensor adjustment. Adjust sensor sensitivity as required.
Data input error. Ensure correct data stream.
Incorrect offset settings. Adjust settings as required by command.
NO PRINT MOTION
The interface cable is not properly connected. Connect the interface cable.
Interface problems. Troubleshoot interface - refer to the next section.
Data input error. Ensure correct data stream.
Defective main circuit board. Have SATO authorised servicing personnel replace main board.
PRINTER CREATES A BLANK LABEL
Data input error. Ensure correct data stream.
Incorrect label sensor selection. Set the sensor correctly by printer setting tool.
Print head is disconnected. Power off the printer and ensure a proper connection.
Defective print head. Replace print head as required.
Defective main circuit board. Have SATO authorised servicing personnel replace main board.
IMAGE VOIDS
Dirty print head. Clean print head.
Defective print head. Replace print head.
Defective main circuit board. Have SATO authorised servicing personnel replace main board.
Damaged or worn platen roller. Replace platen roller.
Poor label quality. Use higher quality media. Use only SATO-certified media.
Ribbon stock and media are mismatched. *
1
Consult with media supplier. Use only SATO-certified media.
RIBBON WRINKLING
*
1
Damaged or worn platen roller. Replace platen roller.
Foreign material on print head and/or platen roller. Clean as required.
Foreign material on labels. Use higher quality media. Use only SATO-certified media.
Defective print head. Replace print head as required.
- Operator Manual 1
- SATO America, Inc 2
- Safety Precautions 3
- Select a Safe Location 5
- Power Supply 5
- Table of Contents 7
- INTRODUCTION 9
- 1.2.1 Included Accessories 10
- 1.3 PARTS IDENTIFICATION 11
- Back view 12
- Section 1: Introduction 14
- INSTALLATION 15
- 2.2 MEDIA SELECTION 16
- 2.1 SITE LOCATION 16
- 2.3 LOADING LABELS 17
- 2.3 LOADING LABELS (cont’d) 18
- Roll media (Face-in) 20
- Roll media (Face-out) 20
- Fan-fold media 20
- (Printed side face up) 20
- Ribbon unit 21
- Ribbon route 23
- 2.5 CONNECTIONS 24
- 2.5 CONNECTIONS (cont’d) 27
- 2.5.5 Turning On the Power 27
- 2.5.6 Turning Off the Power 27
- Section 2: Installation 28
- OPERATION AND CONFIGURATION 29
- 3.1 OPERATOR PANEL 30
- 3.2 OPERATING MODES 31
- 3.3 USER TEST PRINT MODE 32
- Offset value (Vertical and 33
- Pitch offset value ±099 DOT 33
- 3.4 FACTORY TEST PRINT MODE 36
- Base reference correction 38
- 3.5 OPERATION SETTING MODE 39
- OPERATION SETTING MODE 40
- 3.6 PROGRAM DOWNLOAD MODE 41
- 3.6.1 Firmware Download 42
- 3.7 FONT DOWNLOAD MODE 43
- 3.8 DEFAULT SETTING MODE 44
- 3.9 HEX DUMP MODE 45
- TROUBLESHOOTING 49
- Incorrect 50
- Download 50
- TROUBLESHOOTING TABLE 52
- LIGHT PRINT IMAGES 53
- UNEVEN PRINT DARKNESS 53
- SMEARED PRINT IMAGES 53
- MEANDERING MEDIA 53
- CHK TROUBLESHOOTING STEP 54
- 4.4.1 Hex Dump 55
- 4.4.2 Test label printing 55
- Section 4: Troubleshooting 56
- CLEANING AND MAINTENANCE 57
- I-Mark and Gap 59
- Media guide 59
- 5.4 EASY REPLACEMENT OF PARTS 60
- Fulcrum shaft 62
- Circular 62
- 5.5 ADJUSTING PRINT QUALITY 63
- GENERAL SPECIFICATIONS 65
- PHYSICAL CHARACTERISTICS 65
- POWER SUPPLY (AC ADAPTER) 65
- MODEL NAME 66
- BARCODE CAPABILITIES 69
- STANDARD FUNCTIONS 69
- HARDWARE AND RELATED 70
- REGULATORY COMPLIANCE 70
- CUTTER SPECIFICATIONS 71
- DISPENSER SPECIFICATIONS 71
- INTERFACE SPECIFICATIONS 73
- 7.2 RS232C SERIAL INTERFACE 74
- 7.2.2 Ready/Busy 76
- 7.2.3 X-ON/X-OFF 77
- 7.3.2 Pin Assignments 79
- 7.3.3 Input/Output Signals 80
- 7.4.2 Pin Assignments 81
- 7.4.3 Host Computer Settings 82
- 7.5.2 Software Specifications 84
- 7.5.3 TCP/IP Specifications 85
- 7.5.4 LPD Specifications 85
- 7.5.5 FTP Specifications 85
- 7.5.6 TELNET Specifications 86
- 7.5.7 Setting/Displayed Items 86
- APPENDIX 89
- 8.1.2 Cut position Adjustment 90
- Label output 92
- 8.4 OPERATION MODE SELECTION 94
- Continuous Mode 95
- Tear off Mode 95
- Cutter Mode 95
- Dispenser Mode 96
- Linerless (Non Sepa) Mode 96
- Base reference 97
- 8.7 PAPER END 98
- Feeds 50mm 99
- 8.7.2 Fanfold Label End 99
- Section 8: Appendix 100
- SATO GROUP OF COMPANIES 101
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