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- TROUBLESHOOTING
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Section 4: Troubleshooting
CG4 Series Operator Manual Page 4-7
4.3 INTERFACE TROUBLESHOOTING (Cont’d)
4.4 TEST PRINT TROUBLESHOOTING
This chapter provides instruction on special printing to identify and resolve specific print problems.
4.4.1 Hex Dump
Allows the operator to determine if there were problems in the downloading of data. The contents of the print
buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is
numbered. The center column provides the data in hexadecimal format. And in the right column, the same
data are provided in the ASC ll format. Refer to Section 3.9 HEX Dump Mode for more details to perform this
activity.
4.4.2 Test label printing
Allows the operator to identify specific problems regarding mechanical performance and setup. The test label
is designed to assist in the identification of print problems. Refer to Section 3.3 User Test Print Mode for
more details to perform this activity.
PARALLEL INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the interface module is correctly installed. Run self-test to verify.
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows
printer driver, ensure the correct port is selected.
Ensure a IEEE1284 printer cable is being used.
Ensure the host’s peripheral settings are set to ECP for faster throughput. Refer to the computer manufacturer’s
documentation for details.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer
to that procedure within this manual for instructions. The command stream should be continuous and possess
0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either
located between the start (<ESC>A) and the stop (<ESC>Z) commands.
Try another port to isolate the problem.
Replace the main circuit board if determined to be the problem.
CENTRONICS INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the interface module is correctly installed. Run self-test to verify.
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows
printer driver, ensure the correct port is selected.
Ensure the host’s peripheral settings are set for Centronics output for faster throughput. Refer to the computer
manufacturer’s documentation for details.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer
to that procedure within this manual for instructions. The command stream should be continuous and possess
0D Hex and/or 0A Hex (carriage return and line feed) characters throughout. However, there should not be
either located between the start (<ESC>A) and the stop (<ESC>Z) commands.
Replace the main circuit board with another to isolate the problem.
- Operator Manual 1
- SATO America, Inc 2
- Safety Precautions 3
- Select a Safe Location 5
- Power Supply 5
- Table of Contents 7
- INTRODUCTION 9
- 1.2.1 Included Accessories 10
- 1.3 PARTS IDENTIFICATION 11
- Back view 12
- Section 1: Introduction 14
- INSTALLATION 15
- 2.2 MEDIA SELECTION 16
- 2.1 SITE LOCATION 16
- 2.3 LOADING LABELS 17
- 2.3 LOADING LABELS (cont’d) 18
- Roll media (Face-in) 20
- Roll media (Face-out) 20
- Fan-fold media 20
- (Printed side face up) 20
- Ribbon unit 21
- Ribbon route 23
- 2.5 CONNECTIONS 24
- 2.5 CONNECTIONS (cont’d) 27
- 2.5.5 Turning On the Power 27
- 2.5.6 Turning Off the Power 27
- Section 2: Installation 28
- OPERATION AND CONFIGURATION 29
- 3.1 OPERATOR PANEL 30
- 3.2 OPERATING MODES 31
- 3.3 USER TEST PRINT MODE 32
- Offset value (Vertical and 33
- Pitch offset value ±099 DOT 33
- 3.4 FACTORY TEST PRINT MODE 36
- Base reference correction 38
- 3.5 OPERATION SETTING MODE 39
- OPERATION SETTING MODE 40
- 3.6 PROGRAM DOWNLOAD MODE 41
- 3.6.1 Firmware Download 42
- 3.7 FONT DOWNLOAD MODE 43
- 3.8 DEFAULT SETTING MODE 44
- 3.9 HEX DUMP MODE 45
- TROUBLESHOOTING 49
- Incorrect 50
- Download 50
- TROUBLESHOOTING TABLE 52
- LIGHT PRINT IMAGES 53
- UNEVEN PRINT DARKNESS 53
- SMEARED PRINT IMAGES 53
- MEANDERING MEDIA 53
- CHK TROUBLESHOOTING STEP 54
- 4.4.1 Hex Dump 55
- 4.4.2 Test label printing 55
- Section 4: Troubleshooting 56
- CLEANING AND MAINTENANCE 57
- I-Mark and Gap 59
- Media guide 59
- 5.4 EASY REPLACEMENT OF PARTS 60
- Fulcrum shaft 62
- Circular 62
- 5.5 ADJUSTING PRINT QUALITY 63
- GENERAL SPECIFICATIONS 65
- PHYSICAL CHARACTERISTICS 65
- POWER SUPPLY (AC ADAPTER) 65
- MODEL NAME 66
- BARCODE CAPABILITIES 69
- STANDARD FUNCTIONS 69
- HARDWARE AND RELATED 70
- REGULATORY COMPLIANCE 70
- CUTTER SPECIFICATIONS 71
- DISPENSER SPECIFICATIONS 71
- INTERFACE SPECIFICATIONS 73
- 7.2 RS232C SERIAL INTERFACE 74
- 7.2.2 Ready/Busy 76
- 7.2.3 X-ON/X-OFF 77
- 7.3.2 Pin Assignments 79
- 7.3.3 Input/Output Signals 80
- 7.4.2 Pin Assignments 81
- 7.4.3 Host Computer Settings 82
- 7.5.2 Software Specifications 84
- 7.5.3 TCP/IP Specifications 85
- 7.5.4 LPD Specifications 85
- 7.5.5 FTP Specifications 85
- 7.5.6 TELNET Specifications 86
- 7.5.7 Setting/Displayed Items 86
- APPENDIX 89
- 8.1.2 Cut position Adjustment 90
- Label output 92
- 8.4 OPERATION MODE SELECTION 94
- Continuous Mode 95
- Tear off Mode 95
- Cutter Mode 95
- Dispenser Mode 96
- Linerless (Non Sepa) Mode 96
- Base reference 97
- 8.7 PAPER END 98
- Feeds 50mm 99
- 8.7.2 Fanfold Label End 99
- Section 8: Appendix 100
- SATO GROUP OF COMPANIES 101
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