SATO TH208 Instruction Manual Page 113
- Page / 160
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Section 5: Troubleshooting
TH2 Series Operator Manual Page 5-5
5.2 TROUBLESHOOTING TABLE
TROUBLESHOOTING TABLE
NO POWER
Printer does not turn on. Power connector or AC adapter is not properly connected.
The optional battery is not charged or not installed.
NO LABEL MOVEMENT
Media is not set properly. Set media and media guide correctly or clear the jammed media.
Incorrect label sensor selected. Set the sensor type correctly in printer setup.
Dirty platen roller. Clean the platen roller.
Damaged platen gear. Replace platen roller and gear.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection. Set the sensor type correctly in printer setup.
Improper sensor adjustment. Adjust sensor sensitivity as required.
Incorrect media size set. Set the correct media size.
Incorrect offset settings. Adjust settings as required.
NO PRINT MOTION
Media is stuck. Open cover and solve media problem.
Top cover is not properly closed. Make sure that the top cover is properly closed and snaps into
position.
The interface cable is not properly connected. Connect the interface cable.
Interface problems. Troubleshoot interface; refer to the next section.
Data input error in On-line mode. Ensure correct data stream.
PRINTER CREATES A BLANK LABEL
Top cover is not properly closed. Make sure that the top cover is properly closed and snaps into
position.
Data input error in On-line mode. Ensure correct data stream.
Incorrect label sensor selection. Set the sensor type correctly in printer setup.
Print head is disconnected. Power off the printer and ensure a proper connection.
Defective print head. Replace print head as required.
Defective main circuit board. Have SATO authorised service personnel replace main board.
IMAGE VOIDS
Dirty print head. Clean print head.
Defective print head. Replace print head.
Defective main circuit board. Have SATO authorised service personnel replace main board.
Damaged or worn platen roller. Replace platen roller.
Poor label quality. Use higher quality media. Use only SATO-certified media.
LIGHT PRINT IMAGES
Low print head darkness. Adjust darkness level setting.
Foreign material on print head. Clean print head and platen roller.
Excessive print speed. Reduce print speed setting.
- Operator Manual 1
- Safety Precautions 3
- Select a Safe Location 5
- Power Supply 5
- TABLE OF CONTENTS 6
- INTRODUCTION 9
- 1.1 FEATURES OF THE PRINTER 10
- 1.2 UNPACKING 10
- 1.3 PARTS IDENTIFICATION 11
- Back view 13
- INSTALLATION 15
- 2.1 SITE LOCATION 16
- 2.2 MEDIA SELECTION 16
- 2.3 LOADING MEDIA 17
- Media guides 18
- 2.4 CONNECTIONS 21
- 2.4 CONNECTIONS (cont’d) 23
- 2.4.4 Turning On the Power 23
- 2.4.5 Turning Off the Power 23
- DC input 25
- AC adapter 25
- Battery pack 25
- Terminal side 25
- OPERATION AND CONFIGURATION 27
- 3.1 OPERATOR PANEL 28
- 3.1 OPERATOR PANEL (Cont’d) 29
- 3.2 OPERATING MODES 34
- 3.2 OPERATING MODES (Cont’d) 35
- 3.3 PRINT MENU 36
- 3.3 PRINT MENU (Cont’d) 37
- 3.4 MAIN MENU 40
- 3.5 SETTINGS MENU 40
- 3.6 APPLICATION MENU 41
- 3.6 APPLICATION MENU (Cont’d) 42
- 3.6.2 To edit the FIELD menu 44
- 1.truetype 55
- 2.bitmap 55
- 3.6.12 To edit the F1 menu 64
- 3.7 PRINTER SETUP MENU 66
- To be continued on the 73
- Continued from the 74
- and its unit 78
- TEST LABELS - Pattern 84
- TEST LABELS - Factory 84
- 3.8 ADVANCED SETUP MENU 96
- 3.9 F1 SHORTCUTS MENU 100
- CLEANING AND MAINTENANCE 103
- I-Mark and 104
- Gap sensor 104
- Dispensing sensor 105
- 4.4 EASY REPLACEMENT OF PARTS 106
- Gear cover 107
- Screws x 2 107
- Dispensing 107
- TROUBLESHOOTING 109
- 5.1.2 Error Message 110
- Section 5: Troubleshooting 111
- TROUBLESHOOTING TABLE 113
- LAN ETHERNET INTERFACE 115
- WIRELESS LAN INTERFACE 115
- 5.4.1 Hex Dump 116
- 5.4.2 Test label printing 116
- BASIC SPECIFICATIONS 117
- CHARACTER FONT CAPABILITIES 119
- REGULATORY COMPLIANCE 121
- CUTTER KIT SPECIFICATIONS 122
- BATTERY SPECIFICATIONS 122
- INTERFACE SPECIFICATIONS 125
- 7.2.2 Pin Assignments 126
- 7.3.3 Software Specifications 129
- 7.3.4 TCP/IP Specifications 129
- 7.3.5 Setting/Displayed Items 130
- 7.3.6 Wireless LAN Setting 130
- APPENDIX 135
- Figure 1 136
- Cut prohibited zone 136
- (1mm, 0.04”) 136
- Perforated line 136
- 8.1.3 Cutter replacement 137
- 8.3 OPERATION MODE SELECTION 138
- 8.3.2 Tear Off Mode 139
- 8.3.3 Dispensing Mode 140
- 8.3.4 Cutter Mode 142
- 8.3.4 Cutter Mode (cont’d) 143
- 8.3.5 Linerless Cutter Mode 144
- 8.3.6 Journal Mode 145
- 8.3.7 Tear Off Journal Mode 146
- 8.4.8 Cutter Journal Mode 147
- 8.4 BASE REFERENCE POINT 150
- 8.5 ADJUSTMENTS 151
- Section 8: Appendix 152
- LICENSE AGREEMENTS 153
- SATO fonts: 155
- LuaSocket 2.0.2 license: 156
- Bitlib: 157
- BSD (strftime): 157
- Section 8: License Agreements 158
- SATO GROUP OF COMPANIES 159
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