SATO TG312 Instruction Manual Page 91
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Section 5: Troubleshooting
TG3 Series Operator Manual Page 5-3
09
RIBBON END ONLINE:
Off
ERROR:
Blinks
3 short
Beeps
1) No ribbon
2) Ribbon torn
To clear error: Head open
and then close
1) Check ribbon loading and/or
load a new ribbon roll
2) Clean or adjust the ribbon route
10
SENSOR ERROR ONLINE:
Off
ERROR:
On
3 short
Beeps
1) Improper pitch sensor
level
2) Improper setting of
sensor type
3) Media meandering
To clear error: Head open
and then close
1) Adjust pitch sensor level
2) Use the correct sensor for the
media
3) Clean and adjust the media route
11
HEAD ERROR ONLINE:
Off
ERROR:
On
1 long
Beep
1) Print head damage
• Error will be detected
only when head check is
enabled
To clear error: Hold down
FEED button or the
combination of ONLINE +
FEED more than 5 sec. to
disable head check
1) Replace Print head or consult
your SATO reseller or technical
support center
12
MEMORY R/W ERROR ONLINE:
Off
ERROR:
Blinks
1 long
Beep
1) Memory writing error
To clear error: Power Off
1) Confirm if Flash ROM memory is
installed
2) Replace the memory board.
13
MEMORY FULL ONLINE:
Off
ERROR:
Blinks
1 long
Beep
1) Memory over capacity
To clear error: Power Off
1) Delete unnecessary data
14
DOWNLOAD DATA
ERROR
ONLINE:
Off
ERROR:
On
1 long
Beep
1) Reception of
unauthorized download
data
2) No download area
To clear error: Press FEED
button
1) Check download data
2) Check download data size
15
CUTTER ERROR ONLINE:
Off
ERROR:
Blinks
3 short
Beeps
1) Media was jammed at the
cutter part
2) Cutter’s blade position is
not correctly sensed.
To clear error: Press FEED
button
1) Clean up the cutter assembly
2) Adjust the belt at cutter part
16
CUT SENSOR ERROR ONLINE:
Off
ERROR:
Blinks
3 short
Beeps
1) The position of cut sensor
is improper.
To clear error: Head open
and then close
1) Adjust the cutter sensor position
or set the paper with specified
size.
Note: Pressing EJECT button while
this error message is shown will
perform cutting motion once.
No.
ERROR DISPLAY LED
BUZZER
ERROR CONDITION CORRECTIVE ACTION
- Operator Manual 1
- Safety Precautions 3
- Select a Safe Location 5
- Power Supply 5
- TABLE OF CONTENTS 6
- Troubleshooting 5 - 1 7
- Basic Specifications 6 - 1 7
- Appendix 8 - 1 8
- Sato Group of Companies 9 - 1 8
- INTRODUCTION 9
- 1.1 FEATURES OF THE PRINTER 10
- 1.2 UNPACKING 10
- 1.3 PARTS IDENTIFICATION 11
- Back view 12
- INSTALLATION 15
- 2.1 SITE LOCATION 16
- 2.2 MEDIA SELECTION 16
- 2.3 LOADING MEDIA 17
- 2.3 LOADING MEDIA (cont’d) 18
- 2.4 MEDIA TYPE SELECTION 20
- 2.5 CUTTER SENSOR ADJUSTMENT 21
- 2.6 LOADING THE CARBON RIBBON 22
- 2.7 REMOVE THE CARBON RIBBON 24
- 2.8 BASIC CONNECTIONS 25
- terminal on 27
- 2.9 LCD POWER SAVING MODE 29
- Section 2: Installation 30
- OPERATION AND CONFIGURATION 31
- FUNCTION 32
- 3.1 OPERATOR PANEL (Cont’d) 33
- 3.2 OPERATING MODES 35
- 3.2 OPERATING MODES (Cont’d) 36
- 3.3 ONLINE AND OFFLINE MODES 38
- Offline mode 40
- 3.6 USER MODE 42
- 3.6 USER MODE (Cont’d) 43
- 3.7 INTERFACE MODE 44
- 3.7 INTERFACE MODE (Cont’d) 45
- 3.8 SEMBL MODE 54
- 3.9 ADVANCED MODE 55
- 3.9 ADVANCED MODE (Cont’d) 56
- 3.10 HEX DUMP MODE 60
- 3.11 RFID USER MODE 61
- 3.11 RFID USER MODE (Cont’d) 62
- 3.12 TEST PRINT MODE 65
- 3.12 TEST PRINT MODE (Cont’d) 66
- 3.13 DEFAULT SETTING MODE 68
- Default value 69
- TG308 TG312 69
- Service Mode 71
- RFID Mode 71
- 3.15 SERVICE MODE 72
- 3.15 SERVICE MODE (Cont’d) 73
- 3.16 RFID MODE 80
- 3.16 RFID MODE (Cont’d) 81
- Indication of 82
- Deletion 82
- 3.17 DOWNLOAD MODE (Cont’d) 83
- CLEANING AND MAINTENANCE 85
- Cleaning sheet 87
- 4.4 ADJUSTING PRINT QUALITY 88
- TROUBLESHOOTING 89
- 5.1.1 Error Message 90
- Command information in 94
- 5.1.3 Warning Message 95
- TROUBLESHOOTING TABLE 96
- PARALLEL INTERFACE 98
- RS232 SERIAL INTERFACE 98
- LAN ETHERNET INTERFACE 99
- WIRELESS LAN INTERFACE 99
- Section 5: Troubleshooting 100
- BASIC SPECIFICATIONS 101
- PROCESSING 102
- PRINTER LANGUAGE 102
- CHARACTER FONT CAPABILITIES 103
- HARDWARE AND RELATED 106
- REGULATORY COMPLIANCE 106
- VERSATILE FUNCTIONS 106
- INTERFACE SPECIFICATIONS 111
- 7.2.2 Basic Specifications 113
- 7.2.3 Ready/Busy 114
- 7.2.4 X-ON/X-OFF 115
- 7.3.1 Basic Specifications 116
- 7.3.2 Pin Assignments 117
- TG3 Series Operator Manual 118
- 7.4.1 Basic Specifications 119
- 7.4.2 Pin Assignments 119
- 7.5.1 Basic Specifications 120
- 7.6 WIRELESS LAN ETHERNET 122
- <Important> 123
- 7.7.5 TELNET Specifications 126
- 7.7.6 Setting/Displayed Items 127
- 7.7.7 Wireless LAN Setting 128
- 7.8.1 Basic Specifications 129
- 7.8.2 Pin Assignments 129
- Page 7-20 130
- APPENDIX 131
- 8.1.1 Parts of Stacker Unit 132
- 8.1.2 To install the Stacker 133
- Metal clamp 134
- First spindle 134
- Section 8: Appendix 135
- Page 8-5 135
- 8.5 BASE REFERENCE POINT 136
- +/-99dot for each media 137
- Item Default value 139
- With cutting motion 141
- 8.7 JUMP HOLE 142
- 8.8 TAG SORTING METHOD 143
- 8.8.2 Separator 144
- Important: 144
- 8.9 PAPER END 145
- Masking 146
- 8.10 RIBBON END 147
- 8.11 RIBBON NEAR END 147
- 8.12 MEDIA SIZE CHECK 147
- 8.13 PERFORATED LINE 148
- Cut prohibited zone 149
- (1mm, 0.04”) 149
- Perforated line 149
- Page 8-20 150
- Page 9-1 151
- SATO GROUP OF COMPANIES 152
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