SATO TG312 Instruction Manual Page 97
- Page / 152
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Section 5: Troubleshooting
TG3 Series Operator Manual Page 5-9
5.2 TROUBLESHOOTING TABLE (Cont’d)
TROUBLESHOOTING TABLE
NO LABEL MOVEMENT
Loose or broken timing belt. Replace or adjust as required.
Incorrect label sensor selected. Check printer configuration for proper sensor selection.
No voltage output. Replace fuse. Test power supply and replace as required.
Drive motor not operating. Ensure wiring harness connection. Replace as necessary.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection. Ensure the correct sensor is selected.
Improper sensor adjustment. Adjust sensor sensitivity as required.
Data input error. Ensure correct data stream.
Incorrect offset settings. Adjust offset settings as required.
PRINTER CREATES A BLANK LABEL
Data input error. Ensure correct data stream.
Incorrect label sensor selection. Set the sensor correctly.
Print head is disconnected. Power off the printer and ensure a proper connection.
Defective print head. Replace print head as required.
Defective main circuit board. Have SATO authorised servicing personnel replace main board.
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
Power supply issues. Ensure cable properly connected. Check/replace power supply.
Screen contrast is incorrectly adjusted. Adjust as required.
- Operator Manual 1
- Safety Precautions 3
- Select a Safe Location 5
- Power Supply 5
- TABLE OF CONTENTS 6
- Troubleshooting 5 - 1 7
- Basic Specifications 6 - 1 7
- Appendix 8 - 1 8
- Sato Group of Companies 9 - 1 8
- INTRODUCTION 9
- 1.1 FEATURES OF THE PRINTER 10
- 1.2 UNPACKING 10
- 1.3 PARTS IDENTIFICATION 11
- Back view 12
- INSTALLATION 15
- 2.1 SITE LOCATION 16
- 2.2 MEDIA SELECTION 16
- 2.3 LOADING MEDIA 17
- 2.3 LOADING MEDIA (cont’d) 18
- 2.4 MEDIA TYPE SELECTION 20
- 2.5 CUTTER SENSOR ADJUSTMENT 21
- 2.6 LOADING THE CARBON RIBBON 22
- 2.7 REMOVE THE CARBON RIBBON 24
- 2.8 BASIC CONNECTIONS 25
- terminal on 27
- 2.9 LCD POWER SAVING MODE 29
- Section 2: Installation 30
- OPERATION AND CONFIGURATION 31
- FUNCTION 32
- 3.1 OPERATOR PANEL (Cont’d) 33
- 3.2 OPERATING MODES 35
- 3.2 OPERATING MODES (Cont’d) 36
- 3.3 ONLINE AND OFFLINE MODES 38
- Offline mode 40
- 3.6 USER MODE 42
- 3.6 USER MODE (Cont’d) 43
- 3.7 INTERFACE MODE 44
- 3.7 INTERFACE MODE (Cont’d) 45
- 3.8 SEMBL MODE 54
- 3.9 ADVANCED MODE 55
- 3.9 ADVANCED MODE (Cont’d) 56
- 3.10 HEX DUMP MODE 60
- 3.11 RFID USER MODE 61
- 3.11 RFID USER MODE (Cont’d) 62
- 3.12 TEST PRINT MODE 65
- 3.12 TEST PRINT MODE (Cont’d) 66
- 3.13 DEFAULT SETTING MODE 68
- Default value 69
- TG308 TG312 69
- Service Mode 71
- RFID Mode 71
- 3.15 SERVICE MODE 72
- 3.15 SERVICE MODE (Cont’d) 73
- 3.16 RFID MODE 80
- 3.16 RFID MODE (Cont’d) 81
- Indication of 82
- Deletion 82
- 3.17 DOWNLOAD MODE (Cont’d) 83
- CLEANING AND MAINTENANCE 85
- Cleaning sheet 87
- 4.4 ADJUSTING PRINT QUALITY 88
- TROUBLESHOOTING 89
- 5.1.1 Error Message 90
- Command information in 94
- 5.1.3 Warning Message 95
- TROUBLESHOOTING TABLE 96
- PARALLEL INTERFACE 98
- RS232 SERIAL INTERFACE 98
- LAN ETHERNET INTERFACE 99
- WIRELESS LAN INTERFACE 99
- Section 5: Troubleshooting 100
- BASIC SPECIFICATIONS 101
- PROCESSING 102
- PRINTER LANGUAGE 102
- CHARACTER FONT CAPABILITIES 103
- HARDWARE AND RELATED 106
- REGULATORY COMPLIANCE 106
- VERSATILE FUNCTIONS 106
- INTERFACE SPECIFICATIONS 111
- 7.2.2 Basic Specifications 113
- 7.2.3 Ready/Busy 114
- 7.2.4 X-ON/X-OFF 115
- 7.3.1 Basic Specifications 116
- 7.3.2 Pin Assignments 117
- TG3 Series Operator Manual 118
- 7.4.1 Basic Specifications 119
- 7.4.2 Pin Assignments 119
- 7.5.1 Basic Specifications 120
- 7.6 WIRELESS LAN ETHERNET 122
- <Important> 123
- 7.7.5 TELNET Specifications 126
- 7.7.6 Setting/Displayed Items 127
- 7.7.7 Wireless LAN Setting 128
- 7.8.1 Basic Specifications 129
- 7.8.2 Pin Assignments 129
- Page 7-20 130
- APPENDIX 131
- 8.1.1 Parts of Stacker Unit 132
- 8.1.2 To install the Stacker 133
- Metal clamp 134
- First spindle 134
- Section 8: Appendix 135
- Page 8-5 135
- 8.5 BASE REFERENCE POINT 136
- +/-99dot for each media 137
- Item Default value 139
- With cutting motion 141
- 8.7 JUMP HOLE 142
- 8.8 TAG SORTING METHOD 143
- 8.8.2 Separator 144
- Important: 144
- 8.9 PAPER END 145
- Masking 146
- 8.10 RIBBON END 147
- 8.11 RIBBON NEAR END 147
- 8.12 MEDIA SIZE CHECK 147
- 8.13 PERFORATED LINE 148
- Cut prohibited zone 149
- (1mm, 0.04”) 149
- Perforated line 149
- Page 8-20 150
- Page 9-1 151
- SATO GROUP OF COMPANIES 152
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